Staff .NET Software Engineer - Customer Escalations

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
 

Apply today to help us achieve our mission.

Summary:

This is a Staff Software Engineering position to be the key technical troubleshooter who will focus on solving hard customer escalations and issues on Cloud Suite.

Positions reports to the Team Manager and works closely with support and product management. Location: Preference for being hybrid in the Lehi, UT office, but remote will be considered.

What You'll Do:

• Tackle hard technical problems in a Saas product with agents installed across Customer servers.

• Troubleshoot/Debug and coordinate with Customers and Support on product escalations.

• Provide guidance to subordinates within the latitude of established company policies.

• Stay up-to-date with industry trends, best practices, and emerging technologies related to our core technologies.

• Provide technical guidance and mentorship to junior engineers, fostering a culture of learning and collaboration within the team.

What You'll Need:

• Bachelor's or higher degree in Computer Science, Software Engineering, or a related field.

• 3+ years of experience working with customers on issues and escalations.

• 2+ years of experience running an Agile Sprint team or very strong technical and personal skills.

• 7+ years of experience in working in technology based organizations with .NET/C# tech stack

• Strong problem-solving skills and the ability to troubleshoot and resolve complex technical issues. Proven track record of solving difficult technical problems.

• Excellent communication and collaboration skills, with the ability to work effectively with a globally-distributed team. Mastery of English language.

• Passionate about providing high-quality solutions to our customers, on-time, and on-budget.

• Familiarity with web-based security principles and best practices.

We'd Love to See:

• Experience with large codebases and unit testing -- mock frameworks, automation testing, database testing, etc.

• Experience working with client agents used by customers across their server infrastructure

• Experience developing in Go.

• Strong design skills and full software development lifecycle experience required.

• Experience developing SaaS applications on a microservices architecture that integrate with a wide variety of other SaaS vendors and enterprise systems.

• Experience with Azure DevOps and Azure DevOps pipelines is a plus.

• Ability to quickly read and understand both new and existing code.

• Ability to look at the big picture, come up with great new ideas and execute those ideas by writing code to make it happen.

• Experience with Agile software development methodologies

• Experience with cloud-based technologies (e.g. Azure, AWS)

• Experience working with mobile app development (Android, IOS).

• Experience with DevOps practices (e.g. continuous integration, continuous deployment)

Delinea Culture & Benefits:

Why work at Delinea?

• We’re passionate problem-solvers doing our part to make the world a safer place.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.