Staff Site Reliability Engineer

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

We are seeking a scrappy, high-ownership Staff Site Reliability Engineer (SRE) to join our small, fast-moving SRE team. This role requires someone who can hit the ground running and make an immediate impact on the reliability, scalability, and performance of our production systems. You'll be a key technical leader bridging development and operations, applying advanced software engineering principles to complex infrastructure challenges with minimal hand-holding. In this high-autonomy environment, you'll drive high availability services, architect automation solutions, establish robust monitoring systems, and mentor team members while taking full ownership of critical infrastructure decisions.

What You’ll Do:

Infrastructure & Platform Management

• Lead architecture decisions to deliver scalable and reliable infrastructure, primarily on Google Cloud Platform (GCP)

• Implement Infrastructure as Code (IaC) using Terraform, CloudFormation, Pulumi, or similar

• Manage containerized environments with Docker and Kubernetes

• Drive system performance tuning, capacity planning, and resource optimization

Reliability & Monitoring

• Define and maintain Service Level Objectives (SLOs) and Indicators (SLIs)

• Build robust monitoring, alerting, and observability solutions using Prometheus, Grafana, DataDog, or New Relic

• Develop and maintain disaster recovery and business continuity strategies

Automation & DevOps

• Design and maintain CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions, etc.)

• Automate operational workflows and infrastructure provisioning

• Implement configuration management with Ansible, Chef, Puppet, or similar tools

• Develop custom tooling and scripts to enhance operational efficiency

Collaboration & Support

• Partner with engineering teams to improve deployment practices and application reliability

• Provide escalation support for production incidents and lead post-incident reviews

• Conduct technical design reviews and offer architectural guidance

• Mentor junior engineers on SRE and infrastructure best practices

• Participate in on-call rotations for critical systems

What You’ll Need:

Technical Skills

• 8+ years of experience in site reliability, platform engineering, or infrastructure roles with leadership exposure

• Proficiency in at least one programming language (Python, Go, Java, etc.)

• Strong hands-on experience with GCP and its core services

• Expertise in containerization (Docker) and orchestration (Kubernetes)

• Deep knowledge of Infrastructure as Code (Terraform, CloudFormation, etc.)

• Skilled in monitoring/observability (Prometheus, Grafana, ELK, etc.)

• Solid understanding of networking, load balancing, and distributed systems

• Experience with Git and collaborative development workflows

Core Competencies

• Exceptional troubleshooting and problem-solving abilities

• Strong grasp of system design principles and scalability patterns

• Experience with incident management and post-mortem practices

• Familiarity with security best practices and compliance standards

• Excellent communication skills and ability to work cross-functionally

Preferred Qualifications:

• Database administration experience (PostgreSQL, MySQL, Redis, etc.)

• Familiarity with event-driven systems and platforms (Kafka, Pub/Sub, etc.)

• Experience with log aggregation tools (ELK, Splunk, Fluentd)

• Exposure to chaos engineering and resilience testing

• Performance testing and optimization experience

• Relevant GCP certifications (Cloud Architect, Cloud DevOps Engineer)

• Knowledge of GCP-specific services (Cloud Run, GKE, Cloud Functions, BigQuery, etc.)

• Experience with multi-cloud or hybrid architectures

• Background in functional programming (Elixir, Haskell, F#, Clojure, etc.)

• Strong DevOps background and mindset