Staff Product Manager

See yourself at Twilio

Join the team as Twilio’s next Staff Product Manager.

About the job

This position is needed to lead  Data Substrate initiatives across Twilio. This position is based in the United States and it sits at the intersection of data engineering, product management, analytics and business stakeholders within Twilio. You’ll be responsible for building scalable, reliable data capabilities to serve internal Twilions and our external customers.

As a staff PM, you’ll operate with high autonomy, set direction for complex product areas, and influence across multiple teams and functions. You’ll be accountable for delivery, outcomes, adoption, cost management and long-term platform health.

Responsibilities

In this role, you’ll:

• Lead the product requirements required to build and enhance the data platform.
• Drive priority initiatives, working across various organizations and stakeholders.
• Understand the needs of our customers for operational and analytical purposes, and execute on feature delivery on the data pipeline to fulfill these requirements.
• Craft and deliver a vision for the data substrate and primitives at Twilio, working side by side with other product managers and engineering counterparts across Twilio R&D.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Someone with 10+ years of product management experience in a fast-paced company. If you have a strong work ethic and know how to knock down barriers to get to your objective this might be the opportunity for you.
• Strong background in Data Lakes, Data Streaming, Event logging, having led at least one initiative that includes low latency data delivery.
• Worked on data platforms, customer engagement platforms, or streaming applications. Proficiency in the big data ecosystem e.g. Kafka, Spark, Presto/Athena, or similar technologies.
• Technically savvy and experienced with the cloud, APIs, communications, enterprise software, data reliability, and ETL techniques.
• You have a customer oriented approach. You have an amazing ability to understand the customer’s challenges and are able to articulate a vision to solve challenges to make an impact. 
• The ability to solicit customer requirements from many - often opposing - sources, prioritize, and work with engineering and design to deliver.
• You are a strategic problem solver and flourish operating in broad scope, from conception through continuous operation of 24x7 services.
• You have solved sophisticated problems and have the aptitude to navigate uncharted waters.

Desired:

• Collaborative approach and ability to work with distributed, cross-functional teams.
• Great communication skills. You're equally at home on zoom presenting to an audience of developers as you are on a zoom talking to users and then coming up with product requirements. Your best days are the ones where you do both on the same day.
• Bachelor’s degree Computer Science, Engineering or equivalent experience required.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $ 205,800.
• Based in the San Francisco Bay area, California: $ 182,960 - $228,700.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until February 25, 2026, but may change based on business needs.