Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.
*Banking services provided by MVB Bank, Inc., Member FDIC
We are seeking a Staff Product Manager - Credit Improvement to lead strategy and execution for Credit Karma’s Credit Improvement portfolio, a suite of products that help members take meaningful action to build and strengthen their credit.
This is a portfolio-level leadership role with responsibility for setting a durable, multi-year strategy that advances member outcomes, strengthens ecosystem integration, and drives measurable business impact. You will operate with significant autonomy, influence senior stakeholders, and bring clarity to complex, cross-functional initiatives in a regulated environment.
What you’ll do- Own the long-term vision and multi-year strategy for the Credit Improvement portfolio (Credit Spark, Credit Builder, Direct Dispute), aligning member impact with company priorities and investment decisions.
- Provide portfolio-level leadership across interconnected products, ensuring a cohesive, intuitive, and high-trust member experience.
- Translate company objectives into clear product strategy, sequencing, and measurable outcomes.
- Lead 0 to 1 innovation and scale early-stage products into durable, high-impact offerings.
- Identify and prioritize expansion opportunities that deepen member value and strengthen ecosystem connectivity.
- Actively leverage AI tools and capabilities to accelerate discovery, improve experimentation velocity, enhance personalization, increase operational efficiency, and unlock new member-facing value.
- Establish strong experimentation and measurement frameworks that enable rapid iteration while upholding compliance and member trust.
- Develop clear business cases and success metrics tied to adoption, engagement, credit outcomes, and revenue impact.
- Drive cross-functional execution across Engineering, Design, Data Science, Compliance, Legal, Marketing, and external partners.
- Own go-to-market strategy in partnership with Marketing to ensure clear value articulation and sustained adoption.
- Proactively identify risks, dependencies, and tradeoffs across the portfolio, ensuring alignment and execution excellence.
- Communicate strategy, performance, and key decisions effectively to senior and executive leadership.
- Mentor and elevate other product managers, raising the bar on systems thinking, AI-native product development, and outcome ownership.
- 8+ years of experience building and scaling consumer technology products, including ownership of complex or multi-surface product areas.
- Demonstrated experience operating at portfolio or platform scope with responsibility beyond a single feature or surface.
- Proven ability to define multi-year product strategy and influence leadership-level investment decisions.
- Strong systems thinker who can design cohesive experiences across interdependent products and teams.
- Track record of leading 0 to 1 initiatives and scaling them into sustainable, high-performing businesses.
- Experience operating in regulated or high-trust domains with strong cross-functional partnership across Legal and Compliance.
- Strong business acumen with direct ownership of measurable member and company outcomes.
- Demonstrated track record of actively using AI in product development to accelerate learning, increase team leverage, and deliver differentiated member experiences.
- Practical understanding of AI capabilities and limitations, with sound judgment in applying them responsibly within consumer financial products.
- Excellent executive communication skills and the ability to influence without direct authority.
- High ownership mindset with a bias toward clarity, speed, and accountability.
- Ability to thrive in ambiguity while building structure that scales.
- Passion for building financial products that meaningfully improve people’s lives.
Benefits include:
- Medical and Dental Coverage
- Retirement Plan
- Commuter Benefits
- Wellness perks
- Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
- Education Perks
- Paid Gift Week in December
Equal Employment Opportunity:
Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.
Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.
Privacy Policies:
Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:
US Job Applicant Privacy Notice
UK Job Applicant Privacy Notice
India Job Applicant Privacy Notice
Top Skills
Credit Karma Charlotte, North Carolina, USA Office
13146 Ballantyne Corporate Pl, Charlotte, NC, United States, 28277
Similar Jobs
.png)
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
