Staff Product Designer, Commerce (Acquisition & Conversion)

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

The Role

The Staff Product Designer, Commerce will lead the design strategy and execution within the Acquisition & Pricing area. They will be focused on answering the following questions:

• How does design partner with product and engineering to create plan value propositions that resonate with global customers?

• How do we create clarity and distinction between the various Netflix subscription plans and offerings?

• How do we identify novel and distinctive value propositions that help create lifetimes of loyal Netflix fans?

• How do we optimize the customer acquisition journey to feel easy, build anticipation for what’s next, and also balance that with specific business needs?

• What does the “North Star” look like for Commerce XD?

The designer will drive horizontal design strategy across Commerce, especially with Acquisition and Retention squads, while partnering with Ads, Member and other relevant organizations to create a cohesive experience across the customer journey. They will define an experience framework across various touchpoints including (but not limited to): email, notifications, landing pages, signup/registration, account, and partner experiences.

This is a remote-friendly role within the US, with required onsite meetings in Los Gatos, CA for meaningful collaboration and team bonding.
 

What You’ll Do

• Employ storytelling to present a vision to create a shared understanding of the UX strategy with the broader team. Apply big-picture thinking to break down ambiguous opportunities into an actionable roadmap

• Drive a human-centered design process for defining and executing features and experiences from concept to launch. Includes user research, ideation, concept development, validation, wireframing, prototyping, final visual design, and implementation support

• Partner with and clearly communicate design rationale and iterations to partners and stakeholders (Product Design, Content Design, Product Management, Engineering, Research, Merchandising, Operations, and others)  – to craft systematic solutions that connect the dots between user needs, data, business goals, and business strategy within the constraints of our technology and timeline

• Create beautiful, emotionally compelling, pixel-perfect mockups and prototypes of the end-to-end user experience

• Facilitate collaborative work sessions with all levels of company stakeholders

• Partner with Netflix teams across the customer journey and lifecycle to holistically and seamlessly design, build, and integrate these experiences into the Netflix ecosystem
   

The Must-Haves

• 10+ years of experience designing user experiences for consumer-facing products across mobile, web and/or TV; Growth, monetization-related experiences are a plus

• An entrepreneurial mindset, with the ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together into an actionable roadmap

• Able to independently organize, break down, and structure complex problems

• Extraordinary thoughtfulness and craft in interaction design, visual design, and prototyping; Ability to quickly produce a great range of UX/UI concepts, as well as go deep to identify edge cases; Demonstrated ability to work on patterns across multiple UI platforms, such as TV, mobile, and web

• Humble, collaborative approach to partnering with PMs, engineers, and business stakeholders to find the best solution together

• Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives

• Systems thinker who thinks strategically about how individual business needs can fit into a holistic design system that accommodates requirements across the company

• Deep understanding of user expectations, behavior, and trends around building multi-platform experiences

• Multiple successful product/feature launches that drove meaningful impact to the business

• Experience with A/B testing and using data to inform design decisions

• Figma experience is a must

• Flexibility to work US West coast hours to collaborate with cross-functional partners

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $460,000.00 - $710,000.00. This compensation range will vary based on location.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.