Design and deliver AI-enhanced product features, collaborate with engineering and customers, lead cross-functional initiatives and product strategy, gather requirements into roadmaps, and build customer relationships to drive enterprise-scale value.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Contribute to Product Strategy:
Design and deliver product features for a fast-growing business unit and product portfolio. Collaborate with engineering to execute on strategies that deliver value to our customers.
Collaborate with Customers :
Build relationships with customers through design programs and product advisory councils. Demo and present to existing and prospective customers. Champion the customer to the rest of the product management, sales and marketing organization to influence product strategy.
Drive Cross Company Outcomes:
Work cross functionally with other product teams, to deliver joint product features to deliver value to customer across and outside of IT.
Win as a Team:
Collaborate with a team of dedicated and engaged product managers with a collective goal of serving our customers.
Qualifications
To be successful in this role you have:
FD21
For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Contribute to Product Strategy:
Design and deliver product features for a fast-growing business unit and product portfolio. Collaborate with engineering to execute on strategies that deliver value to our customers.
Collaborate with Customers :
Build relationships with customers through design programs and product advisory councils. Demo and present to existing and prospective customers. Champion the customer to the rest of the product management, sales and marketing organization to influence product strategy.
Drive Cross Company Outcomes:
Work cross functionally with other product teams, to deliver joint product features to deliver value to customer across and outside of IT.
Win as a Team:
Collaborate with a team of dedicated and engaged product managers with a collective goal of serving our customers.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 8+ years of software product management, Software Asset Management, or Software Publisher Licensing experience
- Demonstrated leadership experience and strategic thinking operating at the scale of a large enterprise software product.
- Comfortable with pivoting, learning fast and communicating with impact.
- Be comfortable presenting to and communicating with customers
- Strong prioritization skills and the discipline to focus on high impact activities
- Experience gathering and capturing product requirements and transforming them into a product roadmap
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
FD21
For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Similar Jobs at ServiceNow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
As a Senior Security Engineer, you will automate incident response processes, enhance security detection, and collaborate with red teams to improve defenses using AI technologies.
Top Skills:
APIsAWSCloudtrailGitGuarddutyIamKubernetesPython
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Director of Integrated Marketing for IT will strategize and lead marketing programs targeting IT buying groups, ensuring engagement and commitment through effective content, budget management, and cross-functional collaboration.
Top Skills:
AIIt SolutionsMarketing TechnologySaaS
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead and manage a development team building and optimizing ITSM modules on the ServiceNow platform. Oversee product development, collaborate with product/design/support/dev teams, mentor engineers, integrate AI into workflows, prioritize and execute projects, and solve complex technical problems while staffing and maintaining engineering quality.
Top Skills:
AgileAIAngularC++ItilItsmJavaJavaScriptOpen SourceReactRubySaaSServicenowShell
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
