Staff Cloud Architect

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Role
We are seeking an experienced Multi-Cloud Architect with a strong systems administration foundation to design, implement, and optimize our cloud infrastructure across Azure and GCP. This role bridges technical depth with strategic architecture, requiring both hands-on expertise and the ability to envision enterprise-scale solutions in a multi-cloud environment.
You will have the opportunity to architect solutions across leading cloud platforms, in a collaborative environment with continuous learning and exposure to diverse technologies, and pursue professional development, including certifications and training across multiple cloud providers, access to multi-cloud labs, and sandbox environments.
This position requires someone who can think architecturally across cloud platforms while maintaining the practical troubleshooting mindset that comes from systems administration experience-someone who understands both the "what" and the "how" of multi-cloud infrastructure and can make informed decisions about when to use each platform's strengths.
Key Responsibilities

• Design and implement cloud architectures across Azure and GCP, focusing on scalability, security, and cost optimization.
• Guide cloud migration initiatives, translating on-premises workloads into cloud-native or hybrid solutions.
• Develop infrastructure-as-code solutions using Terraform or cloud-specific tools (ARM templates, Deployment Manager, CloudFormation).
• Have an automation mindset, use DevOps tools and processes, to prioritize programmatic implementations
• Enhance workflows with Gen AI and Agentic AI, and integrate with the ServiceNow platform
• Implement governance frameworks, including Azure Policy, GCP Organization Policies, and AWS Service Control Policies.
• Design disaster recovery and business continuity strategies across multiple cloud providers and regions.
• Collaborate with security teams to implement Zero Trust architectures and compliance requirements across cloud platforms.
• Develop cloud-agnostic solutions where appropriate, and cloud-specific optimizations where beneficial.
• Mentor engineering teams on multi-cloud best practices and emerging technologies.
• Optimize cloud spend through rightsizing, committed use discounts, reserved instances, and architectural improvements.

Qualifications
Required Qualifications

• Eight or more years of hands-on Azure experience across compute, networking, storage, and identity services.
• Five or more years of GCP experience with core services including Compute Engine, Cloud Functions, Cloud Storage, and VPC networking.
• One or more years of AWS administration experience with EC2, S3, VPC, IAM, and service management.
• Good understanding of cloud networking, including private connectivity, hybrid architectures, and cross-cloud communication patterns.
• Strong knowledge of AI-based implementations to collaborate and design GenAI- and AgenticAI-based solutions for internal requirements.
• Proficiency in scripting languages, including PowerShell, Python, and Bash for automation.
• Be able to prioritize deployments using IAC, and integrate workflows with the ServiceNow platform
• Experience with monitoring and observability tools across platforms (Azure Monitor, Cloud Operations Suite, CloudWatch).
• Deep understanding of identity and access management using Entra ID, Google Cloud Identity, and AWS IAM.
• Hands-on experience with deploying PaaS services across clouds (Cosmos DB, PostgreSQL DB, Azure OpenAI, Redis Cache, Azure App Service/Functions, Cloud Run/Functions).
• Knowledge of containerization and orchestration, including Kubernetes (AKS, GKE, EKS) and container services.
• Eight or more years of systems administration experience managing Windows/Linux servers, Active Directory, DNS, and enterprise networking.

Preferred Qualifications

• Experience architecting multi-cloud or hybrid cloud strategies with workload distribution across providers. Background in DevOps practices and multi-cloud CI/CD pipeline implementation.
• Experience with cost management across multiple cloud billing models.
• Experience with MLOps using Databricks. Understanding of database services across platforms (PostgreSQL/Cosmos DB, Cloud SQL/Firestore/BigQuery, RDS/DynamoDB) and other cloud services like OpenAI, Gateways, Load Balancers, etc.
• Professional cloud certifications (Azure Solutions Architect, GCP Professional Cloud Architect, AWS Solutions Architect Associate or higher).
• Capable of collaborating with the AI team on implementing Agentic AI and GenAI based solutions.

JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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