Staff Backend Engineer, AI Platform

Location: Raleigh or Charlotte, NC or Remote

Home Solutions is building an AI-powered customer acquisition platform that combines voice agents, intelligent routing, scheduling systems, and partner integrations into a unified operating system for growth.
We are seeking a Staff Backend Engineer to architect and scale the core backend systems that power this platform.

This role sits at the intersection of:

• AI-driven voice and messaging experiences
• Real-time decisioning and lead routing
• Scheduling and partner API integrations
• Compliance-aware dialing systems
• Infrastructure, reliability, and experimentation

You will play a critical role in evolving our architecture from a fast-moving internal system into a hardened, scalable, multi-environment platform. This is a high-ownership, systems-oriented role -  ideal for an engineer who enjoys designing clean APIs, building resilient cloud infrastructure, and enabling product velocity through strong backend foundations.

Your Day-to-Day

Platform Architecture

• Design and evolve the backend architecture that powers our AI-driven acquisition systems.
• Build and maintain scalable, well-designed APIs (FastAPI/Python) serving internal tools and external partners.
• Ensure systems are modular, extensible, and built for long-term durability.

Cloud Infrastructure & Reliability

• Own cloud architecture in GCP/AWS/Digital Ocean (multi-environment, production-grade systems).
• Lead Infrastructure-as-Code implementation and environment standardization.
• Improve system resilience, monitoring, alerting, and failure recovery patterns.
• Drive redundancy and risk mitigation across critical services.

AI & Workflow Integration

• Support orchestration between AI agents, business logic, and partner systems.
• Build backend services that enable experimentation, optimization, and real-time decisioning.
• Collaborate with Data and Product teams to productionize intelligent workflows.

Partner & Scheduling Integrations

• Design clean abstraction layers over partner APIs.
• Support real-time booking, routing, and multi-channel engagement.
• Build systems that scale as partner complexity grows.

Technical Leadership

• Set architectural standards and raise the bar for backend engineering.
• Mentor engineers and influence long-term technical direction.
• Identify and eliminate system bottlenecks before they constrain growth.

About You

• 7+ years of backend engineering experience, including experience at senior or staff level.
• Deep expertise in Python backend development.
• Experience with FastAPI (or similar modern Python frameworks).
• Demonstrated experience designing and building APIs at scale.
• Significant experience with cloud infrastructure (ideally AWS or GCP).
• Hands-on experience with Infrastructure as Code.
• Experience building and operating distributed systems in production.
• Exposure to data engineering concepts.
• Strong understanding of system performance, reliability, and scalability tradeoffs.
• Experience building platforms that support AI-driven decisioning or customer acquisition.
• Strong product intuition and ability to translate ambiguous goals into scalable systems.
• An “AI-first” mindset -  you instinctively look for automation, intelligence, and leverage in system design.

About Us

Launched in Fall 2017, Home Solutions targets the rapidly digitizing home services vertical and matches homeowners with the right service provider to meet their needs. Our purpose is simple: Simplify Home Services. We aspire to transform the way homeowners and end-service providers engage. Through our media, alerts, and brand solutions, Home Solutions has a proprietary audience of 47M+ homeowners and prime real estate in search engines. We are on a mission to make homeownership easier by creating high quality content that pairs consumers with providers in a range of related categories.

Home Solutions was incubated within Three Ships, a growth equity firm that launches and invests in digital companies, builds great leadership teams, and helps them rapidly scale. The Three Ships portfolio includes several businesses and over 50+ websites that help consumers navigate choices through online marketplaces. Headquartered in Raleigh and Charlotte, we are always looking to find the right people to help us continue to grow this business and place a high value on teammates with a growth mindset and a "get after it" mentality.

Why You Should Join Us

• Results: Home Solutions is the fastest-growing marketplace company in the home services category.
• Opportunity: Home services is a $600 billion market that largely still operates like it’s 1999.  During the next decade, we anticipate a huge digital transformation in the category, and marketplace companies will lead the way.
• Ownership & Impact: We seek talented people with the desire to own and run parts of the business that drive company performance. Leadership is fully aligned and incentivized around our growth-focused mission.
• Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
• Career Growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
• Stability: We are privately owned, have no debt, and have significant cash to invest.
• Fun: The team has a high bar for excellence, but also a real interest in each other and making work fun.

The Package

We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.

EEOC Statement

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.