Sr Training Specialist

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

The Senior Training Specialist is responsible for conducting professional training events on Advarra software for customers and internal employees. This individual is responsible for creating all materials and documentation related to training, along with being able to proactively contribute to the overall training strategy. This position requires strong interpersonal skills along with high-level facilitation skills for varying group sizes. The Senior Training Specialist must be able to travel up to 25% of the time and manage multiple training projects simultaneously with multiple customers.

Job Duties & Responsibilities

• Develop and deliver professional training events for customers and internal employees; demonstrate expertise in our software products as well as an understanding of customer workflows and unique configurations
• Create and update training documentation, which includes training manuals, assessments, diagrams, PowerPoints, and other supporting materials
• Serve as designated product owner for at least one Advarra technology product and be responsible for ensuring all training materials are updated to match the product release schedule
• Become a software expert in multiple Advarra software application(s); stay up-to-date on new features and version changes
• Develop an understanding of the clinical trial industry, including typical customer processes and standard operating procedures; provide guidance and share best practices with customers
• Assist with administration of our Learning Management System, including advanced user access support across all LMS portals
• Serve as an internal consultant to analyze teams’ training needs; suggest and lead projects to improve internal training and meet teams’ needs
• Identify ways to improve existing training processes; suggest changes to enhance the customer and internal stakeholders’ training experience with Advarra
• Conduct both in-person and web-based training events
• Collaborate with eLearning team to develop new training offerings for various audiences and products
• Provide product demonstrations to support the needs of the existing customer base and the business development team
• Observe training sessions and provide feedback to other trainers, to help them develop new skills and strategies for training adults on software products
• Be an active member of the Advarra community by preparing and conducting sessions for large groups at our industry conferences and regularly posting and responding in the community forum
• Demonstrate responsiveness and sense of urgency in all customer interactions
• Document bugs discovered in the system for future development
• Regularly incorporates feedback into updating training offerings and documentation
• Perform other job-related duties as assigned

Location

This role is open to candidates working remotely in the U.S.

Basic Qualifications

• Bachelor’s degree; equivalent relevant work experience may be considered in lieu of educational requirement
• 5+ years of training experience
• Experience conducting effective and comprehensive training for software or other technical tools
• Experience conducting virtual training via specialized tools such as Zoom, Adobe Connect, Teams, etc.
• Experience in confidently delivering training virtually and in a traditional classroom setting

Preferred Qualifications

• Effective communication skills, including listening, writing, and speaking
• Facilitation skills for groups of 10-60 people
• Ability to lead training sessions with confidence
• Proficiency with MS Office (Word, Excel and PowerPoint)
• Strong time management skills and ability to effectively manage multiple priorities
• Strong analytical, problem-solving, and interpersonal skills
• Ability to work independently and integrate into a team environment
• Previous experience within software industry or clinical research

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law.

The base salary range for this role is $71,955- $125,109. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits