Sr Technical Implementation Engineer I

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

The Senior Technical Implementation Engineer- Conversion is responsible for migrating data to Alkami Digital Banking Solutions. The engineer will be responsible for the relationship from project initiation to the support transition. During the implementation or merger projects, the engineer is responsible for tracking each conversion task related to the project, identifying any software tooling changes or bugs, and providing client support throughout the data migration process. Strong financial data expertise, emphasis on banking and credit union data, and the data relationship to Online Banking solutions. Proven and in-depth knowledge of multiple relational databases, data mapping, and T-SQL.

Essential Duties & Responsibilities:

• Participate in the entire implementation or merger project lifecycle, focusing on data mapping, data migration, and data lineage of Alkami’s digital solutions

• Document the project summary along with risks and maintain a written Executive Summary report

• Write clear client requirements and effectively design conversion activities to meet unique client needs

• Proficient in data conversion activities, troubleshooting data exceptions, and making improvements as needed

• Collaborate with internal stakeholders, clients, and vendors

• Participate in cross-functional initiatives, promoting a culture of collaboration, client focus, and continuous improvement

• Ability to handle client feedback, positive and negative, and maintain client satisfaction and client confidence

• Communicate effectively with internal stakeholders, internal team members, and clients to ensure alignment and successful execution of projects

• Conducts training sessions to instruct and guide external clients on changes, processes, and the Alkami platform

• Participate in implementation backup rotation as needed

Knowledge, Skills, & Qualifications

Required

• Requires at least 5 years of data migration experience with banking and/or credit union data, with emphasis on commercial banking and credit union operations

• Requires 5+ years of data mining or data mapping experience

• Ability to participate in the entire implementation or merger project lifecycle, focusing on data mapping, data migration, and data lineage of Alkami digital solutions

• 5+ years of relational database experience (i.e. Postgres, MSSQL, Oracle, etc)

• 5+ years of Identity Management software (i.e. Entrust, Okta, etc)

• 5+ years of Observability software experience (i.e. NewRelic, Grafana, etc)

• Teamwork skills with a problem-solving mindset and attitude and willingness to take a variety of approaches

• Excellent analytical and time management skills

• Great written and verbal communication skills, with demonstrated ability to present technical input to non-technical audiences

• Proven track record of working cross-functionally with Project Managers, Program Managers, Technical Consultants, Product, and Engineering

• Identify opportunities for process improvement with a focus on efficiency in processes and procedures

• Ability to travel up to 30%

• Ability to work nights and weekends

Preferred

• Experience with fintech SaaS solutions

• 7+ years of experience with data mapping from multiple online banking solutions

The salary range for this position is: $88,369 - $132,554Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.