Lead CRM and contact center technology strategy, managing the roadmap, optimizing Genesys Cloud and Salesforce platforms, and improving patient experience and engagement.
Job Summary & Responsibilities
Sr. Technical CRM Product Manager
Looking to elevate your career? Join us!
Work Location: Remote with onsite as needed
Work Hours: Full Time
Senior Technical Product Manager is going to lead our CRM and contact center technology strategy. They'll drive the product vision for our patient experience and engagement, working at the intersection of Genesys Cloud contact center platform and Salesforce CRM to create seamless. This role will directly manage the Technical CRM roadmap and partner closely with Contact Center and other operational stakeholders.
Department/Center Highlights:
- Ability to work autonomously within a large medical organization that enables the person to build and cultivate strong relationships.
- Direct impact on the success of a Great Place to Work organization.
- Chance to work for a large, national organization with room to grow and advance in their role.
Here is what you will need:
- 5+ years product management experience with enterprise CRM and/or contact center platforms
- Deep expertise with Genesys Cloud (call routing, IVR/IVA, workforce management, analytics)
- Strong proficiency with Salesforce
- Healthcare industry experience - understanding of patient workflows, HIPAA compliance
- Proven track record delivering complex, multi-stakeholder technology initiatives
- Excellent communication skills with ability to influence executives and cross-functional teams
- Experience with API integrations and modern cloud architecture
- Experience with patient scheduling systems
- Knowledge of HL7/FHIR interoperability standards
- Familiarity with Azure, OutSystems
A Day in the Life of a Sr. Technical CRM Product Manager:
- Provide services and support for the following areas:
- Own the technical roadmap for our CRM and contact center platforms, balancing patient experience improvements with operational efficiency and business outcomes
- Lead the continued optimization and evolution of our Genesys Cloud implementation, including IVR/IVA strategy, skills based routing, and AI-powered automation
- Drive Salesforce platform strategy for patient engagement, campaigns, and omni channels
- Define requirements and success metrics for contact center modernization initiatives, working to reduce abandonment rates and improve patient satisfaction
- Translate complex technical capabilities into business value for executive audiences
- Champion data-driven decision making using contact center analytics, CRM insights, and patient journey mapping
- Manage vendor relationships and platform roadmaps for Genesys and Salesforce ecosystems
Why Solis Mammography?
- A Great Place to Work, earning this prestigious award for multiple years running.
- Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
At Solis Mammography, we save lives. We shape the future of women’s health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.
Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.
Top Skills
Api Integrations
Azure
Cloud Architecture
Fhir
Genesys Cloud
Hl7
Outsystems
Salesforce
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