At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
- Fast learner, team player, problem solver, ability to work in fluctuating workload environment and with a globally dispersed, cross-cultural team
- Experience with host base (endpoint agent) security solutions is preferred
- Multi OS support experience: Windows, Mac, Linux and Mobile, (Kubernetes and AWS - an advantage)
- Training delivery experience - Required
- SIEM\Syslog experience preferred, any previous SIEM (queries and automation) acceptable
- Previous API experience. At minimum a working knowledge of GET\PUT and JSON structure
- Previous experience with securing Active Directory (would be an advantage)
What will you do?
- Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty toward SentinelOne solution
- Lead complex implementation and onboarding projects for S1 products and services
- Service support tickets, including log analysis, issue reproduction and assistance with root cause analysis
- Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more
- Work independently to evaluate a customer’s environment to evaluate customers' business needs, infrastructure, security, and compliance requirements in order to foster feature adoption
- Work closely with Product, Engineering, and Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers’ feedback
- Work to identify and/or develop upsell opportunities
- Maintain an in-depth understanding of company technology, products, and services.
- Contribute to our knowledge base by creating best practices guides and video tutorials
What skills and knowledge should you bring?
- At least 3 years experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager
- Strong application and/or Endpoint security background
- Experience working with Enterprise customers - Required
- Excellent customer-oriented individual, a problem solver
- Professional and articulate with excellent written communication skills
- An emphasis on East Coast based availability to bolster business continuity
Why us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
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