Job Summary:
At iHerb, we are on a mission to make health and wellness accessible to everyone globally through our products and platforms. The Infrastructure Engineering team at iHerb focuses on improving our infrastructure, scalability, performance, reliability, and security of the systems and tools for our technology teams. We provide a wide range of services internally to our teams. Infrastructure Engineering teams comprises Cloud Operations (CloudOps), Site Reliability Engineering (SRE), and Production Operations (ProdOps).
We are seeking a Sr. SRE (Site Reliability Engineering) Engineer with a focus on Edge Engineering who is passionate about technology. You will design, build, and maintain the systems that power iHerb’s global edge infrastructure. Your mission is to ensure high availability, low latency, and robust security for our edge services, enabling exceptional end-user experiences across geographically distributed platforms. You will work on scaling edge compute environments, integrating with CDN and DNS providers, and enforcing best practices in observability and incident response at the network edge.
This position will work alongside a global SRE team supporting a global multi-cloud infrastructure at scale. Working with high performing SRE Engineers requires a comprehensive understanding of a wide range of technologies, a focus on growing and developing the skills and talents of your team, and a passion for performance, reliability, and SaaS management at scale.
Sr. SRE - Edge Engineer Responsibilities:
- This specific role will have a forward focus on our Edge Engineering. Developing and supporting infrastructure as code based controls and patterns over DNS, Cache rules, Page rules, WAF (Web Application Firewall) and serverless edge compute (e.g., Cloudflare Workers or Lambda@Edge) Additionally, contributing to and supporting edge-adjacent data architecture like DynamoDB Global Tables and Cloudflare KV/Durable Objects.
- Architect and manage globally distributed edge service platforms leveraging CDN and edge compute capabilities.
- Optimize latency, performance, and availability by configuring intelligent caching, traffic steering, and edge-routing strategies.
- Collaborate with security teams to implement WAF rules and policies, DDoS protection, bot mitigation, and TLS termination at the edge layer.
- Design observability systems to monitor edge latency, health, and traffic patterns, including real-time alerting and historical analysis.
- Develop and maintain edge automation and infrastructure-as-code pipelines for deployments, testing, and versioning.
- Lead edge-centric incident response efforts, including root cause analysis, blameless postmortems, and resiliency improvements.
- Support development teams in leveraging SLIs and SLOs to improve availability and performance.
- Collaborate with the ProdOps team on SOPs for incident management and escalation.
- Partner with application, network, and platform teams to integrate edge architecture with core systems and services.
- Champion and establish KPIs for measurement of the Edge Engineering practice’s success and improvement.
- Provide guidance to other team members on managing end-to-end availability and performance of mission critical applications.
- Building automation to prevent problem recurrence, and building automated responses.
- Mentor and partner with other team members to design techniques and standards, and to cultivate innovation and collaboration across multiple teams.
- Manage individual project priorities, deadlines, and deliverables.
- Participate in operational support on-call rotation.
Minimum Qualifications
Required:
- Experience as a SRE Engineer or similar software engineering role
- Experience with CDN platforms (e.g., Cloudflare, Akamai, Fastly) and edge compute technologies (e.g., Cloudflare Workers, Lambda@Edge).
- Strong understanding of Anycast routing, DNS traffic management, HTTP/3, TLS offload, and edge caching.
- Experience with Kubernetes and Helm: provisioning, troubleshooting, managing
- Experience with Terraform or IaaS tools
- Familiarity with virtual edge products like Cloudflare
- Proficient in open-source and commercial observability tooling such as Prometheus, Grafana, Jaeger, Datadog, NewRelic.
- Ability to program (structured and/or OO) with one or more high level languages, such as Python, Java, Go
- Systematic problem-solving approach, proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
- Strong communication skills and a sense of ownership and drive.
Preferred:
- BS or MS in Computer Science, Engineering, or related field required
- 2 - 3 years of experience working with Cloudflare or other virtual edge products
- 3 - 5 years experience working with AWS or GCP
- 2 - 3 years supporting a kubernetes environment
- E-commerce experience with high-traffic websites is highly desirable
- Experience with Service Mesh and API Gateways (e.g., Consul, Envoy, Istio).
- Familiarity with CI/CD systems (e.g., Spinnaker, Jenkins, Harness) and containerization (e.g., Docker, Kubernetes).
#LI-JC1
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
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