Sr Solutions Engineer (Strata)

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
About the role Reporting to the Manager, Client Solutions, you are the primary point of contact for your clients, working closely with Sales to provide solutions for Strata's newest customers, consulting on their initial pre-sales engagement, implementation, and subsequent steady-state handoff to Account and Support teams. This role requires engaging with both enterprise clients and mid to small agencies, to ensure technical needs are met, issues are resolved with expedience, and complex questions are answered about our Strata Agency products prior to and during their implementation. You will be goaled with ensuring clients move through their onboarding and become customers who spend at scale on our platform. You will also be responsible for existing customers' solution optimisation, that are now looking to implement new complex features and need specialized technical expertise. You will work as part of a global team that can be deployed on global, regional and/or local opportunities as required. An important aspect of the Senior role is to coach junior teammates, drive the governance of our methodologies, define/ execute strategies and initiatives to evolve our best practices and processes that allow us to scale successfully.
Job Description
Core Responsibilities

• • Partner with Sales on pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of an engagement
  
  
  • Develop and deliver onboarding plans to scale customer spend through the platform
  
  
  • Lead your client through product implementations, using your expertise to help them shorten time to value and maximise return on investment
  
  
  • Design, configure, test, and deliver our software solutions, requiring a degree of technical competency and understanding, leveraging skills such as SQL, API management, Datadog, Visual Studio, Amazon Web Services (AWS), Python/JavaScript
  
  
  • Build trusted relationships with customer stakeholders, particularly in media teams and Ad Ops
  
  
  • Act as a technical subject matter expert (SME) on Strata Agency products for clients and internals
  
  
  • Go deep to troubleshoot customer issues and manage more complex issues that may require product and engineering resources through to resolution
  
  
  • Manage your clients post implementation projects and optimisations. These can range from process to technical based projects
  
  
  • Develop and maintain documentation outlining our best practices and procedures
  
  
  • Coach and support junior members of the team helping them overcome challenges and develop expertise
  
  
  • Spearhead internal/ client facing initiatives and strategies to help meet broader team/ organisational objectives

About You

• 5-8 years of work experience in a technical customer facing or support role in AdTech

• Client-centric, exceptional communicator with technical and business minded stakeholders

• Experience in digital media, specifically within media agencies and/or servicing them in a similar role

• Strong understanding of the advertising industry especially the goals and mechanics of demand side media agencies and advertisers

• High level of initiative and self-starter mentality. Comfortable handling ambiguity and drive positive outcomes

• Hands on with our software, configuring functionality and manipulating data to meet client needs

• Excellent analytical and troubleshooting skills

• Technical acumen in troubleshooting, SQL and APIs

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Technical Troubleshooting; Structured Query Language (SQL); Customer Solutions
Salary:
Primary Location Pay Range: $85,458.29 - $128,187.44
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years