Sr Software Quality Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team
You will be part of the certification engineering team in ServiceNow. This team is responsible for validating the architecture and technical components of scoped apps developed by Build partners before they get published on ServiceNow store. The team also develops and maintains tools on ServiceNow platform to automate the manual processes involved in the evaluation of the partner as well as ServiceNow applications.
Role
As a Sr Certification Engineer, you will be responsible for technical validation of partner apps built on ServiceNow platform. You need to ensure that the partner app adheres to the recommended best practices in terms of platform sanity, security and performance.
What you get to do in this role:
As a Sr Certification Engineer, you will be a member of the store app certification engineering team working on a centralised certification service. The certification team is responsible for Implementation Reviews of Scoped Applications certified on ServiceNow Store, which allow submitted content to be reviewed and certified against best practices and security on the ServiceNow platform.
In this role, you will utilise your experience to:

• Provide guidance to ServiceNow Build Partners on platform best practices, security requirements, including remediation advice and potential feature enhancements.
• Automate manual processes and bring in more efficient and intricate ways of testing applications and integrations developed on ServiceNow's flexible Platform offering.
• Design and implement subsystems that are maintainable, scalable and highly testable with automation

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of experience hands-on software development
• Strong scripting/development skills (ex: JavaScript, Python, Go, Ruby, Java, etc).
• Expertise on ServiceNow platform and products (e.g. ITSM, CSM, HR, SecOps etc)
• Mastery of TDD best practices and passion for testing your code
• Expertise with highly scalable service APIs
• Expertise in JavaScript and ServiceNow scripting
• Familiarity with REST and other integration mechanisms
• Familiarity with an Agile development environment
• Familiarity with Quality Engineering and an understanding of different types of testing: functional and security testing
• Excellent written and oral communication skills
• Ability to learn quickly the new features and products on ServiceNow platform
• B.E./B.Tech./M.E./M.S./M.Tech. in Computer Science or Electronics and Communications and with excellent academic record

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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