Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary
Our NetSuite platform sits at the heart of sales, accounting, billing, fulfillment, and beyond. You will help with an ongoing reinvention, so engineers across Zoro can contribute safely and quickly. As nearly every function of the business at Zoro flows through our NetSuite platform, we are a team that is driven by the needs of our stakeholders, trying to make everyone’s jobs easier. A successful candidate will be someone who can thrive in an environment of ambiguity, with a drive to identify and improve inefficient systems and processes.
- Design & ship modern TypeScript modules, services, and tooling for NetSuite SDF (Software Development Framework) that can perform at scale
- Own our SDF TypeScript build + CI pipeline and champion best practices for testing, observability, and security (PCI/SOX)
- Partner with product, design, and 20+ engineering squads, as well as business stakeholders in Fulfilment, Finance, and Customer Service to turn business goals into resilient systems and automations
- Mentor & coach engineers of varied backgrounds, foster psychological safety, and model healthy code-review culture and engineering excellence
- Continuously improve how we work: propose experiments, retire tech debt, and celebrate small wins along the way
Duties and Responsibilities
- Deliver code with quality and attention to detail (bug-free, unit tested, easy to understand, and easily maintainable)
- Lead continuous improvements to NetSuite platform, with an emphasis on robust peer review and elevated code quality standards
- Contribute to solution design, technical direction, and NetSuite platform architecture
- Foster team cohesion, inclusion, and set an example for other engineers
- Mentor junior software engineers in all aspects of their engineering skill-sets
- Interact closely with other development teams to ensure that NetSuite customizations are well thought-out and align with higher-level technical goals
- Lead efforts to ensure that best practices around monitoring and observability are followed in any NetSuite customizations
- Effectively execute in a PCI and SOX compliant environment
Minimum Qualifications
- 5+ years of experience building extensible and maintainable applications.
- Familiarity with JavaScript (ES6) and TypeScript
- Working knowledge of at least one backend language such as Python, Java, PHP, etc.
- Experience with DevOps tools and processes such as Docker, Kubernetes, Jenkins, AWS/GCP
- Considerable experience with source code version control (Git, SVC)
- Strong testing experience and commitment to quality
- Exceptional at digging through logs and piecing together data from different apps to quickly spot what’s broken and get things running again
Preferred Qualifications
- Experience collaborating with non-technical stakeholders
- Experience designing, building, and maintaining internal- or external-facing developer tools, platforms, or frameworks that are consumed by other engineers
- Experience with JS testing frameworks, tools and methodologies such as Jest and Cypress
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
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