Sr. Software Engineer – AI Operations

** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office **

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, is seeking a Senior Software Engineer to join our AI Operations (AI Ops) team. This role is designed for a senior technologist who thrives in hands‑on engineering work and enjoys applying AI to improve reliability, efficiency, and scalability across enterprise technology platforms.

The AI Ops team focuses on applying and operating AI capabilities in real‑world environments, ensuring AI solutions are reliable, secure, measurable, and maintainable. You will work at the intersection of software engineering, cloud platforms, and enterprise operations, helping integrate AI into systems that support day‑to‑day business and technology efforts.

Are you an experienced engineer who is enthusiastic about the ethical, impactful, and accessible use of AI at the enterprise level? We invite you to apply today for our Sr. Software Engineer – AI Operations role today and #MakeItYourChoice.

Your Responsibilities

• AI-Enabled System Engineering: Design, build, and maintain AI-enabled systems and services that support safe and reliable AI usage across the enterprise.
• Platform & Workflow Integration: Work directly with engineering teams to integrate AI capabilities into existing platforms and workflows.
• Shared Services & Infrastructure: Build and maintain shared infrastructure (API’s, pipelines, tooling) required for AI Operations.
• Observability & Operational Excellence: Implement monitoring, logging, and metrics to track AI system usage, performance, and operational health.
• Cross-Team Collaboration: Partner with our AI innovation, security, infrastructure, and platform teams to ensure production readiness and enterprise alignment.
• Standards & Operational Playbooks: Contribute to standards, patterns, and runbooks that ensure consistent implementation of AI capabilities.

Your Experience, Skills & Competencies

• Bachelor's degree in related field required or 5+ years of professional software development experience with senior-level technical ownership
• Master’s degree in related field preferred
• Strong proficiency in an object-oriented programming language, full-stack experience preferred.
• Hands on experience with cloud infrastructure, AWS being preferred.
• Hands on experience with AI development and integration.
• Familiarity with DevOps and CI/CD tooling such Harness, GitHub Actions, Jenkins, etc.
• Strong understanding of system design and best practices
• Excellent communication skills and the ability to
• Demonstrates key competencies to include
• Managing Complexity
• Cultivating Innovation

Your Team

This is a senior level individual contributor role that will report to the Manager, AI Operations You will work with a small but focused team to operationalize and enable the deployment and adoption of AI technologies across the organization.

**This role is not eligible for sponsorship**

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.  

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver