The Sr. Salesforce Administrator maintains CRM workflows, supports loan application processes, troubleshoots system issues, and manages user roles and permissions.
As a Salesforce Administrator, you will play a key role in maintaining day-to-day operations, supporting the loan application process, and ensuring the integrity and optimization of CRM workflows. You’ll be part of a small but highly effective Salesforce team, working closely with developers, QA staff, and business users to troubleshoot issues, configure workflows, create reports, and more.
Responsibilities:
- Provide user support and assist with troubleshooting system issues.
- Maintain and create support documentation for internal use.
- Support the management of security levels, roles, profiles, and permissions within Salesforce.
- Assist team members with QA testing and ensure the quality of updates.
- Handle tickets related to system issues and escalate unresolved issues to management.
- Help manage Salesforce roles and profiles, ensuring users are appropriately provisioned and supported.
Requirements:
- 2-3+ years of experience as a Salesforce Administrator, or a combination of development experience.
- Salesforce Administrator certification.
- Advanced Salesforce Administrator certification.
- Familiarity with languages such as Apex, Java, JavaScript, SQL, HTML, and CSS.
- Experience with systems like Jira, Confluence, Cirrus Insight, FormAssembly, Gearset, Nintex, Skuid, and Talkdesk.
- Experience providing support to users and assisting with troubleshooting.
- Knowledge of the mortgage industry, real estate transactions, or financial products.
Preferred Qualifications:
Top Skills
Apex
Cirrus Insight
Confluence
CSS
Formassembly
Gearset
HTML
Java
JavaScript
JIRA
Nintex
Salesforce
Skuid
SQL
Talkdesk
Similar Jobs
Healthtech • Software • Telehealth
Nourish seeks a Senior Salesforce Administrator to develop and optimize their Salesforce system for a growing sales team, focusing on CRM automation, reporting, and cross-functional collaboration.
Top Skills:
Definitive HealthcareMetabaseSalesforce
Cloud • Edtech • Information Technology • Software
The Senior Salesforce Administrator manages and enhances Salesforce, collaborates with teams, provides training, and ensures effective solutions within the organization.
Top Skills:
CopadoJIRASalesforceSalesforce DxSalesforce Flow
Blockchain • Software • Web3
Manage and optimize Salesforce administration, ensure data quality and automation, support integrations, and improve operational efficiency across teams.
Top Skills:
ExcelGongGoogle SheetsHubspotNetSuiteOutreachRattleSalesforceStripeZoominfo
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
