Sr Program Manager

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY
Program Manager will facilitate and lead strategic initiatives for a defined customer (internal or external) or user. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• First Point of Contact for Client.
• Oversee setup, onboarding, implementation, and day to day management of a comprehensive Warranty program for Tier 1 Client.
• Coordinate with cross-functional teams to manage all phases of Program Post-Delivery needs, including: Ticketing, RMA, repair and other service development and other field program needs.
• Engage with leadership to align program goals with Jabil Business Unit organizational objectives for customer.
• Serve as the primary input channel to leadership on all matters related to Client Program and Warranty for customer.
• Establish and maintain relationships with customer for all post-delivery needs.
• Setup and manage materials needed for warranty repair and/or stocking facilities.
• Point of contact for buyers, repair technicians, and RMA Coordinator.
• Manage and present data at quarterly business reviews.
• Responsible for backlog management and monitoring of returns/ repairs.
• Responsible for providing forecast / visibility to production team regarding spares kits and geographical spares deployments.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
·         Project Management Professional (PMP) certification preferred
·         Knowledge of Jabil operating policies and procedures required
·         Expert knowledge of Jabil’s culture and guiding principles
·         Must be adept at navigating the diversified landscape with respect to country cultures, company divisions and internal hierarchies
·         Job is responsible for collaborating with employees in all Jabil facilities and job roles to achieve the desired results
·         Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required
EDUCATION & EXPERIENCE REQUIREMENTS
·         Bachelor’s degree required.
·         Minimum five (5) years work-related experience required in project management or related discipline.
·         Or an equivalent combination of education, training and/or experience.

The pay range for this role is $103,000 - $185,400. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity. The anticipated close date of this job requisition is: July 28, 2025.

As part of the total rewards package, this position is eligible for a short-term incentive based on performance. In addition, Jabil offers benefits to enhance your health, wealth, and resilient self. These include medical, dental, and vision insurance plans; paid time off accruing at a rate of 3.07 hours during your first year of employment; 4 weeks of paid parental leave; in 2025, 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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