The Sr. Processor performs post-closing and title functions, ensuring document compliance, tracking file status, and supporting team operations with expert knowledge and customer service.
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoPerforms post-closing, escrow and/or title functions and other related functions to assist agency operations in servicing clientele.What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Essential Functions
- Provides a wide range of support to assigned area
- Prepare files
- Review and audit documents for compliance and accuracy
- Ensure that files are complete and obtain missing documents
- Track status
- Prepare policies
- Document recordings
- Prepare escrow disbursements
- May act as the team’s resource and subject matter expert
- Follow department’s processes and procedures in daily activities, actively identify areas of improvement and recommend solutions
- Actively contributes to the results of a team and works toward achieving goals and objectives
Job Complexities
- Tasks are generally more complex in nature and usually involve evaluation, originality, and judgment
Supervision Received or Extended
- No formal supervisory responsibility but is resource to less experienced team members
- Works under general supervision applying well established techniques, procedures, or specific standards
Knowledge and Skills/Technology Used
- Strong knowledge of fundamental concepts, practices, and procedures of function/department/field
- Excellent verbal and written communication skills
- Establishes effective working relationships at the department level
- Intermediate MS Office skills
- Great attention to detail
- Outstanding customer service skills
- Excellent written and verbal communication skills
Typical Education
- High School diploma or equivalent
- Some college preferred
Typical Range of Experience
- 3-5 years of directly related experience
License or Certification
- List as needed for department/position
The pay range for this role is $43,100.00 - $57,450.00
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
Top Skills
MS Office
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