Sr. Partner Success Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a Senior Partner Success Manager to join our Digital Customer Success team.  In this role, you’ll serve as the primary point of contact for our Digital Business Unit Strategic Partners, ensuring they are equipped, engaged, and empowered to succeed. As a Sr. PSM you’ll collaborate closely with internal teams and our external partners to drive adoption, enhance collaboration, and deliver mutual business value. This position is designed to support and grow our DBU Strategic Partner relationships through proactive and relationship-driven engagement, focusing on enablement, retention and long-term success. 

Responsibilities:

• Manage and cultivate Digital Business Unit (DBU) Strategic Partner relationships by developing clear, actionable success plans post-implementation, ensuring platform adoption and delivering world-class enablement support for partners, users, and key stakeholders

• Ensure Joint Partner Business Plans are reviewed quarterly with the Iron Mountain DBU Partnership group and the assigned Strategic Partner group

• Collaborate with Iron Mountain DBU Strategic Partners on monthly pipeline reviews and joint business development initiatives to identify growth opportunities, drive revenue alignment, and ensure consistent progress toward shared strategic objectives

• Serve as the primary point of contact and trusted advisor of Iron Mountain for DBU Strategic Partners and stakeholders, managing escalations, addressing challenges, and proactively sharing best practices to drive mutual success

• Foster and enhance our DBU Strategic Partner offerings that directly impact revenue expansion, revenue retention and customer expansion, and align DBU Partner objectives with organizational goals to deliver measurable business outcomes

• Help drive Iron Mountain DBU Strategic Partner success by utilizing and guiding customer journey mapping to gain actionable insights, optimize engagement, and inform data-driven decisions that enhance the overall performance of Iron Mountain’s DBU Partner ecosystem

• Conduct regular engagement sessions with the partner to assess product functionality, best practices, review product feedback, showcase new product features and enhancements, and address any challenges or obstacles

• Foster Iron Mountain DBU and Strategic DBU Partner’s success by managing successful engagements and activities

• Ensure timely updates and accurate tracking in the CSP platform 

• Collaborate with the Partner Management team at Iron Mountain to ensure Strategic DBU Partners have the proper tools and resources to be successful, including sales assets, onboarding material, best practices, and training guides

Required Qualifications:

• Minimum of 5-7 years of customer success experience, with a focus on fostering strategic partner relationships for complex services based organizations

• Proven experience managing strategic partnerships with Enterprise-level organizations, with a demonstrated ability to drive joint business outcomes, influence senior stakeholders, and navigate complex organizational structures

• Ability to excel in a dynamic, fast-paced environment by leveraging strong problem-solving capabilities, adaptability, and a results-driven mindset

• Ability to operate at a high level of professionalism and commitment to successfully manage evolving challenges and deliver strategic outcomes

• Candidates must have a strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture

• Experience delivering SaaS training into Fortune 1000 companies in highly regulated industries with particular emphasis in one or more of the following verticals:

  • Banking/Financial Services including Insurance

  • Energy

  • Media & Entertainment

  • Legal

  • Life Sciences/Pharma

  • Government/Public Sector

• Excellent communication, teaming and presentation skills

• Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset

• Proactively identify and mitigate risks to prevent churn or customer dissatisfaction

• Strong attention to detail with the ability to analyze, organize, and manage information accurately, ensuring high-quality outcomes and adherence to established processes and standards

• Strong business acumen and account planning skills

• Minimum of four-year college degree

Travel Requirements:

• 5 - 10% travel

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