Sr. Partner Solutions Architect, LATAM

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Atlassian's growth in the service management market continues to accelerate with the rapid growth of Jira Service Management. Our channel partners play an essential role in this growth and the success of our customers. Atlassian is looking for a Sr. Partner Solutions Architect (fluent in Portuguese and or Spanish) to help grow our channel partners focused on the service management market. Your pre-sales to post-sales consulting experience and architecting skills are crucial in enabling and supporting channel partners. You'll join an established team within Atlassian that's on a mission to assist Solution Partners build an enterprise-focused JSM Service Business/Professional Services.
For this role, we want someone who executes with fine precision - part pre-sales solution engineer, part implementation consultant, and part enablement facilitator. The job is not just about the IT Service Management focus only but also about how to increase the knowledge of our Partner's field teams and accelerate the partner selling motions while guiding them toward successful implementation practices that ensure customer success.
You will also work closely with the customer-facing ITSM/ESM Solutions team. Our team is skilled at uncovering customer business needs as they consider Jira Service Management for their solution needs. Your discovery-driven consultative approach helps unlock customer challenges and champion new ways of working that guide teams toward adopting improved support practices.
You will collaborate with the Channel business development and Partner managers, Marketing, Sales, Product, and Technical Architects and play a key part in a global team dedicated to ensuring the success of new and existing partners in one of our fastest-growing segments. By partnering with other Atlassian Team members, you will utilize your knowledge and experience as a Partner Solutions Architect to help drive ITSM channel partner success.
Responsibilities

• Work within the Partner Solutions Strategy team to develop the enablement strategy to grow and accelerate our Service Management partner eco-system.
• Identify ways to help accelerate ITSM channel partner success by contributing to the development and expansion of the ITSM channel solution strategy through building collateral such as ESM solutions, blueprints, and reference architecture.
• Support ITSM channel partners through various stages of a Deal Cycle from pre-sales to post-sales by providing technical expertise and thought leadership that helps partners effectively deliver to customers.
• Partner with Channel team to develop compelling account strategies, helping Atlassian drive our service management solution (Jira Service Management) within our partner community.
• Contribute to the evolution of practices through resource sharing, feedback loops, etc.
• Partner with product management to identify areas of opportunity to advance Atlassian's product line; be a key source of market feedback into the product organization from channel partners.
• Develop and deliver channel partner technical enablement workshops that drive partner success.
• Chip in on thought leadership, including representing Atlassian at conferences, and partner events.

• Fluency in Portuguese and/ Spanish Language, other language skills are a bonus
• Both guide and learn from all of us on the Partner Solutions Acceleration Team
• Have proven experience interacting with channel partners from pre-sales, consulting, or delivery capacity, and post-sales.
• You are an ITSM/ESM Architect, that is willing to put hands on keyboard and architect from ref architecture to solutions.
• You share a passion for new ways of working in ITSM/ESM , you ask tough questions that inspire customers to explore changes to their approach to ITSM/ESM
• Be a creative problem solver who can interpret sophisticated problem statements with the ability to deliver innovative solutions that unlock better ways of working.
• Excel at boiling these down into simple solutions while collaborating with channel partners and sales teams to deliver winning solutions
• Love to learn, are open to giving and receiving feedback, tolerate failure, love to win, and are passionate about making partners successful.
• Still, reading? Strong familiarity with Atlassian products is desired. Have you reviewed and played with Jira Service Management product?
• You're well versed with common ITSM frameworks (IT4IT, ITIL 4, DevOps) and how they play a crucial role in the evolution of Service Management in enterprise organizations.
• You understand the practices by which software gets defined, built, and deployed. You also have experience with IT service management (ITSM) solutions.

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .