Lead strategy and day-to-day operations for Pro credit servicing, managing customer support, payments, account management, vendor SLAs, process improvements, systems implementations, and cross-functional partnerships to drive portfolio performance, operational excellence, cost savings, and a high-performing team.
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The Senior Manager of Pro Credit Servicing leads the strategy, operations, and performance management of servicing functions supporting Pro credit products. This role is responsible for delivering an exceptional customer experience while driving operational excellence, portfolio performance, and business growth across the Pro credit portfolio. The Senior Manager partners cross-functionally with Credit, Finance, Risk, Operations, Product, Sales, Technology, and Customer Care teams to optimize servicing capabilities and support the evolving needs of Pro customers.
This leader will oversee large-scale B2B servicing operations, vendor relationships, process improvement initiatives, and performance metrics to ensure efficient servicing of commercial and Pro credit accounts.
What You Will Do
Minimum Qualifications
Preferred Skills/Education
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The Senior Manager of Pro Credit Servicing leads the strategy, operations, and performance management of servicing functions supporting Pro credit products. This role is responsible for delivering an exceptional customer experience while driving operational excellence, portfolio performance, and business growth across the Pro credit portfolio. The Senior Manager partners cross-functionally with Credit, Finance, Risk, Operations, Product, Sales, Technology, and Customer Care teams to optimize servicing capabilities and support the evolving needs of Pro customers.
This leader will oversee large-scale B2B servicing operations, vendor relationships, process improvement initiatives, and performance metrics to ensure efficient servicing of commercial and Pro credit accounts.
What You Will Do
- Lead servicing operations for Pro credit products, ensuring efficient execution across customer support, payments, account management, and issue resolution.
- Drive operational excellence through performance management, process optimization, automation, and strong partnership with Synchrony.
- Champion a customer-centric servicing model that delivers responsive support, effective issue resolution, and strong relationship management.
- Partner with Sales and Customer Experience teams to align servicing capabilities with the needs of Pro and enterprise customers.
- Collaborate across Product, Technology, Finance, and external partners to enhance servicing capabilities and support business growth.
- Drive implementation of new systems, operational models, and strategic initiatives that improve customer engagement and portfolio performance.
- Oversee third-party servicing vendors and ensure SLA's are achieved.
- Identify cost-saving opportunities while maintaining service quality.
- Drive team performance by setting clear expectations, monitoring results, providing ongoing feedback, and recognizing achievements to ensure delivery of strategic and operational objectives.
- Manage, develop, and inspire a high-performing team by fostering a culture of accountability, collaboration, and continuous growth within financial services.
Minimum Qualifications
- Bachelor's degree in business, finance, operations or related field or equivalent years of experience in lieu of education requirement, if applicable
- 8 years of experience in credit servicing, financial services operations, retail credit, commercial credit or related operational leadership roles.
- 3 years leadership experience managing large teams and or complex servicing operations
Preferred Skills/Education
- Strong understanding of credit servicing operations and portfolio management
- Demonstrated experience leading process improvement and operational transformation initiatives
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Lowe’s Mooresville, North Carolina, USA Office
The Mooresville/Lake Norman/Davidson area is one of the most desirable suburbs in all of North Carolina. It's easy to see why - live the lake life, be a foodie, hit the trails and know you're surrounded by some of the best schools in the state. The secret is out – this is a great place to live.
Lowe’s Charlotte, North Carolina, USA Office
Charlotte is one of the fastest-growing tech hubs in the U.S., and we're leading the charge. Our 25-story Tech Hub is where the future of retail is born. This space is designed to inspire, and you’re just a few steps away from some of the best restaurants in town.
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
