Sr Manager - Systems Administration (Meeting Messaging & Doc Management

Job Description SummaryDigital Workplace Technologies (DWT) within GE Aerospace is responsible for delivering employee collaboration, productivity, endpoint and mobility solutions across a 60,000+ user base globally.
In this role, you will work within the DWT Technical Operations function leading the Meeting, Messaging & Document Management Operations groups globally as a Sr Manager – Systems Administration. 
This role is responsible for execution of the Meeting, Messaging & Document Management technical operations strategy to manage, monitor, and maintain multiple global platforms, including Microsoft Teams, One Drive, SharePoint, Box, Zoom, Webex, Video and other Meeting Messaging & Document Management systems. This people leader role is responsible for leading a globally distributed team, focusing on a high level of operational excellence, a commitment to continuous improvement, and ensuring GE Aerospace Meeting Messaging & Document Management services are always secure and available to end users.   

Job Description

Essential Responsibilities:

Below is a list of responsibilities for the Sr Manager – Systems Administration:

• Work within the DWT Technical Operations function as a people leader, leading a team of engineers responsible for operations of DWT Meeting Messaging & Document Management platforms.
• Complete accountability and ownership over the operational stability of DWT Meeting Messaging & Document Management platforms, tools & services.
• Maintain a solid understanding of a complex Meeting Messaging & Document Management ecosystem which has several integrations into other systems including but not limited to; endpoint and mobility solutions, security tools, identity platforms, authentication systems, internal operational tools and other systems.
• Development of systems and processes for engineers to handle complex issues and perform advanced troubleshooting for DWT Meeting Messaging & Document Management tools and integrated systems.
• Liaise with operations management team to document platform monitoring requirements and work to configure and set up a multi-tiered monitoring & alerting system.
• Establish a process and framework in which critical changes can be implemented to production systems with limited or no disruption to the end users.
• Establish an ongoing cadence with the Change Management team to schedule changes and ensure proper awareness of those changes are provided to relevant stakeholders. Review Change Awareness reports from other teams within the digital technology department to assess impact to end users, Meeting Messaging & Document Management tools and platforms.
• Lead a team of systems administrators responsible for Level 3 incident & request management. Ensure DWT operations team is tightly aligned with support teams on case management processes and procedures adhering to adopted ITIL processes. Accountability of the lifecycle of tickets wing to wing from inception to close of the ticket.
• Opening and tracking problem cases as a result of critical incidents, architectural defects or service advisories. Working with the internal team, cross-functionally and with suppliers to ensure the cases are being prioritized and handled to resolution.
• Ensuring the team is aligned with the DWT technical operations critical incident management process. Establish protocols for triage during a global outage, critical incident, or crisis scenario. Ensure resources are available and to drive issues to full resolution. Regularly communicate status updates to relevant stakeholders during and post-incidents.
• Implementing product enhancements and code updates to ensure platforms are kept current and up to date, following standard change control processes and procedures.
• Working with the suppliers and the cyber security team to identify security vulnerabilities and perform security patching on managed servers and hardware.
• Develop and track team key performance indicators (KPIs) & create bowlers to measure progress.
• Establish operational metrics relevant for managed services and liaise with the DWT Data & Analytics team to integrate into analytics platform and dashboard.
• Host weekly team meetings and monthly business reviews for internal team to discuss relevant topics.
• Align with the DWT Software: Automation team to ensure opportunities for platform automation are being identified, logged, prioritized, and implemented. Ensuring the active automation processes are being tracked and periodically reviewed.
• Engaging with various stakeholders including the DWT Enterprise Architecture and Product Management teams to review, test, and implement NPI requests.
• Working with the internal team to ensure support teams are being properly trained on existing, new, and upcoming services and releases.
• Documentation Management including platform architecture, inventory of resources and assets, SOPs, system configuration, and BCP.
• Working with various stakeholders to identify any required custom reporting for the internal team or businesses. Automating these reports when needed and ensuring proper tracking and periodic review.
• Liaise with the cyber security team to ensure least privilege access policies are being adhered to for all administrative access to production systems and that access is managed via SAPM or PAM. Proper documentation for all administrative permissions, access controls and admins who have access to systems. Implement governance around granting, reviewing, and revoking access to all systems.
• Work with the Digital Forensics team as needed on cases involving the need to export data or snapshot images for investigation.
• Work with the team to track list of improvements needed from suppliers or internal cross-functional stakeholders. Engage with the relevant parties to identify opportunities for improvements.
• Accountable for identifying opportunities to improve overall user experience.
• Ensure the service meets SLAs and facilitate metrics reporting.
• Drive to increase the end user satisfaction by adoption of lean methodologies.
• Identify efforts to improve and simplify end-user experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools and other programs such as “shift left” within the Meeting Messaging & Document Management portfolio.

Qualifications / Requirements:

• Bachelor’s degree from accredited university or college with minimum of 6 years of professional experience OR Associates degree with minimum of 9 years of professional experience OR High School Diploma with minimum of 11 years of professional experience
• Minimum 3 years of professional experience in IT Meeting Messaging & Document Management tools (e.g. Microsoft Services, Email, Document Meeting Messaging & Document Management tools etc.).
• Note: Military experience is equivalent to professional experience

Desired Characteristics:

• Strong written and communications skills.
• Ability to operate under ambiguity or with incomplete technical or business requirements.
• Excellent analytical and problem-solving skills.
• Ability to work both autonomously and in constant Meeting Messaging & Document Management with product managers, architects, operations, and end users.
• Ability to clearly communicate data through both verbal and written communications such as presentations, dashboards, and email updates.
• Excellent organizational, interpersonal, and written communication skills are a must. Able to successfully interact with all levels of the organization.
• Strong work ethic & desire to learn.
• A commitment to continuous improvement.
• Experience working in a global atmosphere.
• Language skills over and above English is a plus.
• Knowledge and experience with ServiceNow.
• Demonstrated ability to drive results in a dynamic and fast-pace environment.
• Drives change initiatives & strategies.

Note:

The base pay range for this position is $131,000 to $189,000 annually. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on March 23rd, 2026.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

#LI-Remote - This is a remote position