Sr. Manager, Quality Training & Education

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

As the Sr. Manager of Quality Training & Education, you will play a critical role in driving the development, implementation, and continuous improvement of training programs designed to ensure excellence in pharmacy and compounding operations. This is a strategic leadership position focused on fostering a culture of compliance, quality, and continuous learning across all levels of the organization. You will collaborate with cross-functional teams, including pharmacists, technicians, and quality assurance personnel, to create effective training materials and educational initiatives that align with regulatory standards and industry best practices.

This is an exciting opportunity for someone passionate about pharmacy, compounding, and quality education to make a significant impact on the workforce's competency, compliance, and operational success.

• Lead the design, development, and delivery of comprehensive training quality systems programs tailored to pharmacy and compounding operations, ensuring they meet all regulatory requirements (e.g., FDA, USP, State Board of Pharmacy) and company standards.  It also includes developing quality training for the company as part of the Onboarding process.

• Develops needs assessments with cross-functional teams to identify training gaps, and collaborate with leadership to address skill development opportunities across various departments.

• Develop and maintain training curricula, including SOPs, e-learning modules, workshops, and hands-on training for pharmacists, technicians, and other key stakeholders.

• Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and implement improvements as needed.  Works with the compounding facilities to develop their training programs

• Provide coaching, mentorship, and ongoing support to employees and management on quality and regulatory compliance matters.

• Stay current on industry trends, regulations, and best practices related to pharmacy compounding, ensuring that training programs reflect the latest knowledge and guidance.

• Collaborate with the Quality Assurance, Compliance, and Operations teams to ensure training is aligned with the organization’s quality management system.

• Develop and track key performance indicators (KPIs) to measure the success of training initiatives and ensure continuous improvements in both content and delivery methods.

• Lead or support internal audits, inspections, and readiness assessments related to quality training.

• Bachelor’s degree in Pharmacy, Life Sciences, or a related field (PharmD, MS, or equivalent preferred).

• 8+ years of experience in the pharmacy or compounding industry, with a proven track record of developing and implementing training programs focused on quality assurance, regulatory compliance, or operational excellence.

• In-depth knowledge of USP Chapters (e.g., USP <795>, USP <797>, USP <800>), FDA regulations, and state and federal compounding standards.

• Strong understanding of Good Manufacturing Practices (GMP) and quality control/assurance processes.

• Experience with learning management systems (LMS), e-learning platforms, and the creation of digital and interactive training materials.

• Excellent communication and interpersonal skills, with the ability to engage and influence diverse audiences at all levels of the organization.

• Exceptional organizational skills, with the ability to manage multiple projects and initiatives simultaneously.

• A passion for continuous improvement and creating a culture of compliance and excellence.

• Master’s degree in Pharmacy, Healthcare Administration, or a related field.

• Certification in Quality Assurance (e.g., Certified Quality Auditor (CQA), Experience working in a pharmacy compounding environment (sterile and non-sterile compounding).

• Proven experience in the design and delivery of e-learning courses using tools like Articulate, Captivate, or similar platforms.

• Experience with auditing and inspection readiness within regulated environments.

• Knowledge of change management and its role in training and education.

• Ability to manage and mentor a team of training professionals.

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• Employee discounts on hims & hers

• 401k benefits with employer matching contribution

• Offsite team retreats

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We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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