Sr Manager, Inside Sales (Remote)

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage Work helps learners gain the skills they need to succeed in today’s job market. Through flexible, affordable online courses and career-focused training programs, Cengage Work supports individuals, institutions and employers in preparing for high-demand fields like allied health, cybersecurity, manufacturing, skilled trades and beauty education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

The Senior Manager, Inside Sales leads and develops the Digital Inside Sales Consultant team to execute Milady’s digital‑first growth strategy. This role ensures consistent, high‑quality consultative sales execution that drives print‑to‑digital conversion, adoption, retention, and expansion across Milady’s customer base. Accountable for day‑to‑day performance and development, the Senior Manager sets priorities, reinforces standard sales workflows, and coaches the team to engage schools as digital transformation partners.

Partnering closely with Sales Leadership, Revenue Operations, Enablement, and Customer Success, this role uses data and CRM insights to strengthen pipeline health, forecast accuracy, and scalable execution turning strategy into results and supporting long‑term growth.

What you'll do here:

• Lead Digital Inside Sales Consultant teams to complete onboarding, adoption, and renewal strategies.

• Set priorities and drive execution aligned with Milady’s digital-first strategy.

• Provide guidance and professional development to build consultative success expertise.

• Monitor adoption health, renewal pipelines, and expansion opportunities across all tiers.

• Collaborate cross-functionally with Sales, Revenue Operation, and Enablement to ensure seamless execution and data integrity.

• Drive accountability for Salesforce hygiene and target benchmarks within the team.

• Find opportunities for process improvement and scalability.

Skills you will need here:

• Senior-level professional with 7+ years in customer success leadership or educational technology.

• Proven track record to lead teams, manage sophisticated adoption initiatives, and deliver measurable retention outcomes.

• Strong skills in planning ahead, mentoring, and cross-functional collaboration.

• Expertise in CRM platforms (e.g., Salesforce) and making decisions based on data analysis.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.