OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.
We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.
About the Role
The Senior Manager of Collections & Recoveries Strategy is a high-impact, enterprise role responsible for owning the end-to-end strategy and financial performance of collections and recoveries. This leader will define and execute strategies that optimize net recovery outcomes, customer experience, and regulatory compliance across the full lifecycle—from early-stage delinquency through charged-off recoveries.
Success requires the ability to:
- Diagnose complex portfolio performance challenges
- Translate data and insights into strategic decisions
- Drive execution through cross-functional partners and external vendors
- Own outcomes in ambiguous, high-stakes environments
What You’ll Own
End-to-End Collections & Recoveries Strategy
- Define and evolve the collections and recoveries strategy roadmap across delinquency and charged-off portfolios
- Identify and prioritize high-impact performance levers (segmentation, channel strategy, vendor allocation, policy design)
- Translate analytics and portfolio insights into actionable strategies with measurable outcomes
- Portfolio Performance & Financial Ownership
- Own and optimize net recovery performance, balancing return, cost, and customer experience
- Evaluate performance through segmentation, lifecycle analysis, and economic tradeoffs
- Identify and drive opportunities to improve basis point performance and portfolio yield
- Vendor & Channel Strategy
- Design and manage external agency strategy, including allocation, performance tiers, and commercial tradeoffs
- Optimize channel mix (internal, external, digital) to maximize returns
- Partner with vendors to drive performance while maintaining compliance and customer standards
- Strategic Execution & Cross-Functional Leadership
- Lead complex initiatives across Operations, Risk, Legal, Product, Technology, and Analytics
- Own execution of high-priority initiatives (e.g., AI collections strategy, segmentation redesign, systems enhancements)
- Drive alignment, remove blockers, and ensure delivery of quantifiable business outcomes
- Governance, Risk & Compliance
- Ensure all strategies align with regulatory requirements (FCRA, UDAAP, etc.)
- Balance performance optimization with customer and regulatory risk considerations
- Partner with Compliance and Legal to implement responsible, scalable solutions
What We’re Looking For
Core Experience
- 5+ years in collections or recoveries strategy within financial services or fintech
- Proven experience owning strategy (not just supporting analytics or managing operations)
- Experience driving portfolio-level decisions impacting financial outcomes
- Experience managing and developing at least one direct report, with a focus on coaching, prioritization, and strategic execution
Strategy & Problem Solving
- Ability to break down ambiguous problems into clear drivers, tradeoffs, and strategic actions
- Strong understanding of collections/recoveries economics (net vs gross recovery, cost-to-collect, vendor fees)
- Experience prioritizing initiatives based on impact, risk, and feasibility
Execution
- Demonstrated ability to drive outcomes through influence
- Experience leading cross-functional initiatives in matrixed environments
- Strong stakeholder management across business, risk, and technical teams
Analytical Fluency
- Comfortable interpreting data and partnering with analytics to inform decisions
- Ability to translate insights into practical, executable strategies
- Focus on decision-making and outcomes, not model development
What This Role Is Not
- Direct management of collectors or call center teams
- Day-to-day operations execution or workforce management
Total Rewards and Benefits:
At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.
OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEO Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at [email protected].
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.
The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.
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