Sr. Manager, Account Management, Commercial

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

We’re seeking a driven and strategic Sr. Manager of Account Management to lead our Commercial AM team, covering all customer accounts under 2,000 employees. You’ll be responsible for building and developing a team of Account Managers who deepen customer relationships, drive strategic expansions, and ensure high retention.

This is a fast-paced, high-volume segment, and we’re looking for a leader who is both strategic and hands-on. Our AMs are trusted advisors, product champions, and revenue drivers. You’ll play a key role in shaping the team, refining our processes, and delivering outsized value to our customers and Zip.

• Hire, lead, and mentor a high-performing Account Management team to exceed retention and expansion goals (GRR, NRR).

• Partner cross-functionally with Sales, CS, Product, and Marketing to drive upsell and cross-sell motions in a customer-first way.

• Guide reps through strategic account planning, forecasting, and execution.

• Roll up your sleeves—participate in customer conversations, model strong discovery, and coach deal strategy in real time.

• Design and optimize processes, KPIs, and incentives to improve AM efficiency and performance at scale.

• Act as a strong voice of the customer—advocate internally to align Zip’s roadmap with customer needs.

• Be a founding leader of a foundational GTM function as Zip enters the next phase of growth.
  

• 2–3+ years of experience leading Account Management or Sales teams with proven success hitting revenue targets.

• Demonstrated ability to manage high-volume customer portfolios with velocity and quality.

• Strong analytical mindset with experience in forecasting, pipeline reporting, and operational rigor.

• Experience in fast-growth SaaS environments; comfort navigating ambiguity and moving quickly.

• Passion for team development—proven experience coaching and developing early-career sellers.
  

• Experience selling into procurement, finance, accounting, IT, or legal.

• Familiarity with Salesforce, Gong, Clari, Outreach, and other modern sales tools.

The salary range for this role is $280,000-$300,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🦷 Full health, vision & dental coverage

• 🚠 Team building events

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

• 💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!