The Sr Application Support Analyst provides Level 2+ IT application support, troubleshooting issues, recommending solutions, and improving business processes while ensuring user satisfaction.
The SR Application Support Analyst will provide Level 2+ IT application support to business users, ensuring smooth and efficient user experience. This role requires a customer-focused approach with a strong sense of ownership and commitment to resolving technical issues. Responsibilities include troubleshooting user-reported issues, identifying and recommending technology solutions, and assisting with business process improvements using existing systems. The ideal candidate will have strong communication and problem-solving skills, along with the ability to stay organized in a dynamic environment.
- 5+ years of experience in application support, help desk, or technical support in a fast-paced environment.
- Experience in the health care industry is a plus but not required.
- Basic knowledge of SQL, with the ability to run and interpret simple queries for troubleshooting.
- Strong analytical skills to identify and report application issues, irregularities, or bugs.
- Effective verbal and written communication skills, with the ability to explain technical issues clearly to business users, IT teams, and third-party support groups.
- Experience working in ServiceNow , ITILAbility to work independently while collaborating within a team in a dynamic and evolving environment
- Bachelor’s degree in Business, information systems MIS, or related field is preferred but not required.
- 5 years of experience as application support analyst
Top Skills
Servicenow
SQL
Similar Jobs
.png)
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As a Frontend Software Engineer at Coinbase, you'll enhance user identity experiences, collaborate with teams, and build reliable, scalable applications using React and TypeScript.
Top Skills:
ReactReact NativeTypescript
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As a Staff Software Engineer, you'll architect and develop a next-generation book and records system, manage projects, mentor team members, and work collaboratively on technical vision implementation.
Top Skills:
Java
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Design and implement blockchain data systems, interact with stakeholders, manage projects, mentor team members, and write quality code.
Top Skills:
Blockchain TechnologyDistributed SystemsGo
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
