Sr. Implementation Consultant

WHO WE ARE

Trusted by more than 700 institutions in more than 25 countries, Ready Education offers the leading campus experience platform dedicated to building communities and supporting student success. Our unified solution combines academic and campus life, enabling institutions to focus on growing engagement, fostering belonging and community, streamlining communications, and automating key processes for students, staff, and community partners.

ROLE PURPOSE

The Senior Implementation Consultant will report to the Manager, Implementation Services and is responsible for leading complex client onboarding and training projects, ensuring the successful implementation of Ready Education solutions, and providing professional services. This role serves as a trusted advisor to clients, delivering high-quality experiences and guiding them through best practices, while also contributing to internal process improvement and knowledge.

KEY STAKEHOLDERS

The Senior Consultant, Implementation will work closely with:

• Client Services Leadership
• Client Success
• Sales
• Support
• Product
  

MAIN RESPONSIBILITIES

• Serve as Subject Matter Expert (SME) for Ready Education products and services
• Support Implementation Consultants with removing blockers and addressing challenges related to client onboarding
• Assist the Client Services Leadership Team with standardization and improvement of implementation and training processes, training and documentation
• Lead or participate in special projects and ongoing initiatives such as internal training and enablement, launch readiness, documentation, and the Knowledge Base
• Assist with tracking and reporting related to key metrics and OKRs, such as billable time, implementation CSAT and time-to-launch.
• Lead implementation projects with new clients, specifically for strategic clients and/or during the back-to-school period.
• Provide training as needed for the team 
• Participate in leadership development training as applicable.

ESSENTIAL REQUIREMENTS OF THE ROLE

• Must have a bachelor's degree in a relevant field such as business, finance, economics, information technology or a related discipline.  
• Must have a minimum of 3 years of work experience with clients; computer skills and strong communication skills.
• Must have previously worked in an Implementation, Support or other Client Services role. 
• Preferred: Experience in Higher Education, especially in working with the administration of computer systems and platform  solutions; Knowledge of Ready Education products.

This role is an opportunity to take ownership, grow your skills, and drive meaningful change. If you're looking for a role where you set the bar for success, we’d love to hear from you!

WHAT YOU CAN EXPECT FROM US

• A chance to work towards an amazing mission of helping students succeed as a team member of a global tech startup
• Remote first work environment: Ability to work from anywhere in North America with flexible hours
• Generous paid vacation time
• A chance to travel while working remotely 
• Continuous learning and growth culture with many opportunities to develop professionally
• Health Benefits including health, dental, vision, company funded life & disability insurance and identity protection
• Participation in matching 401K plan 
• Team bonding activities
• Professional development opportunities
• Home Office Set up support with a company laptop & equipment
• A chance to work with a global collaborative, friendly and diverse team 
• And Company Swag! 

Although this role is 100% remote, the person in this position should be expected to travel for certain customer / industry / company events and engagements as necessary.

Ready Education is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.