Lead design and development of Google Dialogflow voice and chatbot solutions, gather and translate business requirements, integrate with backend systems, build reporting with BigQuery/Looker, mentor teams, manage IBM BPM deliveries, and liaise with stakeholders to drive projects to closure.
This is a remote position.
- Translation of business processes and requirements into technical requirements, validation and suggestions for optimizing the business process.
- Serve as the application subject matter expert and led throughout the implementation cycle for workflow solution.
- Good understanding of the market solutions on customer communication technologies and the best practice on usage of those.
- Lead the design and development of workflow Projects.
- Driving requirements gathering and elicitation for Design, Approval, Implementation and Closure of project.
- Connect with key stakeholders to provide timely updates and raise blockers, risks accordingly
- Understand the business needs and provide solutions that comply with the standards.
- Connect with key stakeholders to provide timely updates and raise blockers, risks accordingly
- Adhere to the application development processes and standards
- Identify learning needs of the team and help with the same
- Grooming and mentoring team for technical deliveries
- Ability to drive the team through technical challenges
- Ability to drive multiple projects at a time for technical deliveries
- Lead internal global initiatives for IBM BPM implementation
Requirements
- Bachelor of degree in computers or any related field.
- Minimum of 5+ years’ experience in the said role.
- Core Experience in Google Dialog Flow(GDF) Voice and Chatbot development in CX Bots including integrations with back-end systems.
- Google CCAI Reporting – Experience on Google Big Query and Google Looker to create Reports/Dashboards Propose suggestions/Ideas to customer to improve design of Voice and Chatbots to have w holistic BOT experience with improved self-service for end users.
- Google dialog flow integration with Google CCAI and back end integrations Experience on Google Cloud Functions for GDF development.
- Experience on Node JS/Java Script for Cloud functions Experience in Jira Good customer interfacing skills, Team management and ability to collaboratively work with different stakeholders in IT and Business.
- IBM BPM development - Expert, with experience in managing deliveries
- IBM BPM 8.5.6 , IBM BPM BAW are must have
- Cloud /Web Services /APIs /Integrations is an advantage
- Any other BPM tool knowledge is an advantage
N/A:- Please kindly note that this role is for USC and GC Visa holders only.
Interested and qualified candidates should send their resume to [email protected] using the job title as the subject of the mail.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound insurance sales calls and warm leads, consult customers on coverage needs, convert leads into policyholders, complete paid licensing and training, work specified shifts remotely while meeting work-at-home technical and workspace requirements.
Top Skills:
PcWired High-Speed Internet (100 Mbps Down/20 Mbps Up)
eCommerce • Fashion • Retail • Sales • Wearables • Design
Lead Supervisor responsible for floor leadership to achieve sales targets, deliver exceptional customer experiences, implement company initiatives, coach and develop staff, analyze sales trends, support recruiting and training, enforce policies and store operations, and provide HR/conflict resolution support in absence of senior leadership.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound/warm insurance sales leads, consult customers on Property & Casualty coverage, convert leads to policyholders, complete paid licensing and training, work assigned shifts in a remote home-office with provided equipment, and meet sales goals while maintaining strong customer service and integrity.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
