Sr. Enterprise Observability Architect

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 The Senior Enterprise Observability Architect is responsible for translating business needs into effective technical systems solutions and comprehensive architectural roadmaps. This role involves addressing moderately complex to complex issues, necessitating a deep analysis of situations or data that require an in-depth evaluation of variable factors. The architect will collaborate with cross-functional teams to design and implement observability frameworks that enhance system performance, reliability, and scalability. The ideal candidate will possess strong analytical skills, a solid understanding of enterprise architecture principles, and the ability to communicate technical concepts to non-technical stakeholders effectively.

Key Responsibilities:

• Develop and maintain architectural roadmaps that align with business objectives.
• Analyze and evaluate complex data and system interactions to identify opportunities for improvement.
• Collaborate with stakeholders to understand business requirements and translate them into technical specifications.
• Design observability solutions that provide insights into system performance and user experience.
• Mentor and guide junior architects and technical teams in best practices for observability and system design.

Splunk Platform Leadership:

• Architect, configure, and optimize the Splunk environment (Splunk Enterprise/Cloud, Forwarders, Indexers, Search Heads, potentially ITSI, ES).
• Design and implement efficient data onboarding strategies, parsing logic (props.conf, transforms.conf), and index-time/search-time field extractions.
• Develop advanced SPL queries, dashboards, reports, and alerts to provide actionable insights into system health and performance.
• Oversee Splunk administration tasks, including performance tuning, capacity planning, license management, and upgrades.
• Guide teams on effective Splunk usage and data modeling.

Dynatrace Platform Leadership:

• Architect, deploy, and manage the Dynatrace platform (SaaS/Managed), including OneAgent deployment strategies across diverse environments (Cloud, On-prem, Kubernetes, PaaS).
• Configure and optimize Dynatrace APM, infrastructure monitoring, RUM, synthetic monitoring, log monitoring, and Davis AI capabilities.
• Develop custom dashboards, alerting profiles, management zones, and automation workflows within Dynatrace.
• Leverage Dynatrace APIs for integration with other systems (e.g., CMDB, CI/CD pipelines, incident management).
• Train and guide teams on utilizing Dynatrace for performance analysis, root cause determination, and application health monitoring.

Business Observability:

• Drive the adoption of observability practices that enable business stakeholders to gain insights into application performance, user experience, and business metrics.
• Work closely with product owners, business analysts, and stakeholders to identify and implement observability requirements for business-critical applications and processes.
• Develop observability dashboards, reports, and visualizations that provide visibility into key business metrics and performance indicators.

Observability Tooling and Integration:

• Lead the evaluation, selection, and implementation of observability tools (e.g., Dynatrace, Splunk, OpenTelemetry) across the enterprise.
• Ensure seamless integration of observability tools with existing monitoring, logging, and tracing infrastructure.
• Collaborate with platform engineering teams to automate the deployment and configuration of observability tools using infrastructure as code (IaC) and configuration management practices.

Observability Governance and Compliance:

• Establish governance processes and frameworks to ensure adherence to observability standards across teams and projects.
• Conduct regular observability audits and assessments to identify gaps, areas for improvement, and opportunities for optimization.
• Ensure observability practices align with relevant industry standards, regulations, and compliance requirements.

Observability Automation and Continuous Improvement:

• Identify opportunities for automating observability processes, such as instrumentation, deployment, and configuration management.
• Collaborate with development teams to introduce observability code reviews and automated validation checks in the software development lifecycle (SDLC).
• Continuously evaluate and improve observability practices, tools, and processes based on feedback, emerging technologies, and industry trends.

AI Integration and Innovation:

• Leverage AI and machine learning techniques to enhance observability capabilities, such as anomaly detection, predictive analytics, and automated root cause analysis.
• Evaluate and integrate AI-driven observability tools and platforms to improve system monitoring and incident response.
• Collaborate with data science teams to develop and implement AI models that provide deeper insights into system performance and user behavior.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's Degree in Computer Science or a related field
• Proven experience in enterprise architecture and observability frameworks.
• Progressive experience as a senior architect or technical lead in large IT projects spanning multiple enterprise systems
• 8 or more years design, development, and testing of software applications
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Master's Degree
• Familiarity with agile software development methodologies and DevOps practices.
• Excellent communication, documentation, and presentation skills.
• Ability to work collaboratively with cross-functional teams, including development, operations, and business stakeholders.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$117,600 - $161,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.