Principal Engagement Manager - 11392

The Impact of a Sr. Engagement Manager to Coupa:

As a Principal Engagement Manager at Coupa, you will lead complex enterprise software implementations across the LATAM region, helping customers transform their procurement and finance operations. Whether projects are delivered directly by Coupa Professional Services or alongside our ecosystem of implementation partners, you will be responsible for ensuring successful deployments and customer outcomes.

As a trusted advisor and ambassador of Coupa best practices, you will guide customers through every phase of the implementation lifecycle—from mobilization and kickoff through deployment and go-live. You will drive governance, risk management, executive communication, and resource alignment while ensuring projects are delivered on time, within budget, and aligned with customer business objectives. This role includes both individual and collaborative delivery responsibilities, with potential travel of up to 50%.

What You’ll Do

• Establish strong partnerships with customers, partners, and internal stakeholders to drive successful implementations and long-term customer outcomes.
• Lead the full project lifecycle, from mobilization and kickoff through deployment and go-live, ensuring projects are delivered on time, within scope, and within budget.
• Serve as the primary point of contact for customers and implementation partners, providing governance, executive-level communication, and overall delivery leadership.
• Lead discussions around process optimization, industry best practices, and digital transformation initiatives that support customer business goals.
• Act as a trusted advisor and escalation point, helping customers navigate complex business challenges and maximize adoption of the Coupa platform.
• Collaborate closely with Coupa services partners and cross-functional teams to ensure consistent, high-quality delivery.
• Manage project reporting, resource alignment, issue resolution, and risk mitigation to drive successful customer outcomes.
• Provide technical and functional expertise while tailoring solutions to meet each customer's unique business requirements.

What You Will Bring to Coupa

• Proven experience leading complex enterprise software implementations and managing full project lifecycles within a customer-facing consulting or Professional Services environment.
• Strong program and project management experience, with a track record of delivering projects on time, within scope, and within budget.
• Experience serving as the primary point of contact for customers and executive stakeholders, with excellent communication, presentation, and relationship management skills.
• Experience leading digital transformation initiatives and driving customer adoption and change management.
• Strong client management skills and experience supporting procurement, accounts payable, expense management, or broader finance processes, with Procure-to-Pay experience highly desirable.
• Experience with Software-as-a-Service (SaaS) solutions and familiarity with financial accounting, customer relationship management, and sales force automation applications.
• Previous consulting or implementation experience with enterprise applications such as SAP, Oracle, NetSuite, Salesforce, Workday, Ariba, Concur, Basware, or similar platforms.
• Bachelor's degree or equivalent experience, with the ability to manage multiple stakeholders and implementation partners and willingness to travel up to 50% as required.