Sr Document Management Platform Engineer

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We are seeking a skilled Sr Document Management Platform Engineer to join our dynamic team in our Charlotte, North Carolina office and help us manage and optimize our document management systems. We will expect someone to work EST hours to support our business. Relocation assistance may be provided.

How you’ll help move us forward:

• Design, develop, and maintain document management solutions using OpenText Content Server, IBM Filenet, and DocuSign. 

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. 

• Implement and customize document management workflows to improve efficiency and compliance. 

• Develop and maintain integrations between document management systems and other enterprise applications. 

• Provide technical support and troubleshooting for document management platforms. 

• Ensure data security and integrity within document management systems. 

• Stay updated with the latest industry trends and technologies to continuously improve document management processes. 

The experience you bring:

• Bachelor's degree in computer science, Information Technology, or a related field. 

• Proven experience in Document Management Platform administration, System Administration and troubleshooting 

• Proven experience supporting IBM Filenet( P8) platform in a self-hosted and/or managed environment.  

• Desired experience supporting OpenText Content Server,DocuSign, EzeScan platforms.  

• Knowledge of document management best practices and standards. 

• Experience implementing proactive monitoring solutions using in-house monitoring tools and a combination of custom scripts to enable service and synthetic monitoring. 

• Strong development skills in Java and Python. 

• Desired experience with API integrations and web services using MuleSoft 

• Excellent problem-solving skills and attention to detail. 

• Strong communication and collaboration skills.  

• Ability to work independently and as part of a team. 

What makes you stand out:

• Experience with document management systems and tools, IBM Filenet, IBM Filenet Cloud Pak, OpenText Content Server, Intake solutions like EzeScan, AWS Textract etc. 

• Familiarity with different hosting models, on-prem, cloud, managed services 

• Experience with integrating various data sources like Prometheus, InfluxDB 
• Knowledge of query languages (SQL, PromQL, InfluxQL, etc) 
• Ability to diagnose and resolve issues, and create and manage dashboards, panels, and visualization (e.g. create Grafana dashboards using Zabbix data). 

• Software Development experience 

• Strong acumen with platform administration, troubleshooting and system administration. 

• Certification in relevant technologies (e.g., OpenText, IBM Filenet). 
   

You can be who you are.

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.