Sr. Director, Global Sales Operations

NinjaOne is seeking a strategic, data-driven Senior Director of Global Sales Operations to lead our global SalesOps function. Reporting to the VP of Global Sales Operations, you'll serve as a trusted advisor to sales leadership and a key partner across GTM teams. Your charter includes overseeing sales systems, reporting, forecasting, SDR and channel operations, and scaling a high-performing team as we continue our rapid global growth. At NinjaOne, we're enabling hyper-growth across our global sales teams, with a focus on scale, automation, and GTM alignment as we expand into EMEA and APAC. You'll play a pivotal role in architecting how we grow in revenue-bringing operational excellence to a fast-paced, high-velocity sales organization. This is a senior leadership role that blends day-to-day execution with long-term strategic influence.
Location - We are flexible on hybrid/remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, and VA.
Preference/Priority will be given to candidates based in Austin, TX or those willing to relocate unassisted who are able to work in-office 3 days per week (Monday, Tuesday, & Thursday)
What You'll be Doing

• Lead and continuously optimize sales operations processes, tools, and policies to increase productivity and drive scalable, global GTM success.
• Drive operational strategy for enterprise sales, ensuring scalable territory design, prospecting infrastructure, and forecasting rigor that supports long-cycle, high-value deals across global regions and complex buying centers.
• Scale SalesOps infrastructure to support global expansion-building process discipline, systems cohesion, and team readiness while leading cross-regional systems integration efforts post-acquisition and aligning to enterprise-grade and regulatory standards.
• Manage and evolve reporting, forecasting, and analytics-delivering clear, actionable insights through dashboards and executive storytelling (e.g., Tableau).
• Partner cross-functionally with Sales, Marketing, Customer Success, Channel, Billing, Data & AI, Product, and HR to ensure full-funnel operational alignment.
• Drive strategic initiatives including territory planning, pipeline health analysis, forecast accuracy, account assignments, and QBR execution.
• Enable new GTM initiatives and product launches through operational readiness, analytics, and scalable playbook design.
• Partner with Finance on compensation strategy, quota setting, and special incentive programs.
• Lead, mentor, and scale a high-performing global SalesOps team-fostering growth and building infrastructure that supports both near and long-term expansion.
• Identify and execute opportunities to automate and modernize workflows, including leveraging AI and next-gen RevOps tools.
• Serve as a strategic advisor to Sales and Revenue leadership, where you'll not only lead-but shape-the future of global Sales Ops at one of the fastest-growing IT SaaS companies helping shape our go-forward GTM engine.
• Partner with global and regional Sales, Channel, and Compliance teams to support Public Sector sales motions across the U.S. Federal (FedRAMP), EMEA, Australia, Japan etc.-ensuring GTM readiness, accurate forecasting, and operational alignment with government procurement and compliance requirements.
• Own strategic levers for growth and bring forward new initiatives that elevate sales execution and drive results.
• Additional duties as needed

About You

• 10+ years of experience in Sales or Revenue Operations within high-growth, enterprise B2B SaaS environments, with a proven track record of building scalable infrastructure that supports global expansion and complex sales cycles.
• 3+ years of people leadership with a track record of building and developing high-performing, trusted teams.
• Demonstrated success scaling enterprise sales organizations comprised of SDRs, AEs, Channel, SEs, AMs, sales leadership, etc across global regions in high-growth SaaS environments, with deep expertise in Salesforce consolidation, process governance, and GTM systems supporting 1,000+ users.
• Hands-on experience with modern sales tech stacks, including Salesforce, DealHub, Salesloft, LeanData, Pardot, Highspot, or equivalent tools.
• Exceptional analytical skills, technical acumen, and business insight-able to translate complex data into actionable strategies, influence executive stakeholders, and drive decision-making across sales, finance, and GTM teams with clarity and precision.
• Strong understanding of the entire revenue lifecycle, from lead generation to renewal.
• Demonstrated experience supporting and scaling global SalesOps functions through key inflection points such as IPO readiness, M&A integration, or other equity events.
• Experience supporting Federal and public sector sales motions-including Federal (FedRAMP) and international equivalents in EMEA, Australia, Japan and beyond-navigating compliance frameworks, centralized procurement processes, and go-to-market execution in highly regulated environments.
• Highly collaborative, with a proven ability to build trust across Sales, Marketing, Finance, and Product organizations.
• Operates with urgency and flexibility, applying structured thinking to ambiguous situations and excelling in dynamic, high-growth environments where priorities evolve quickly.
• Embody NinjaOne's values: Curiosity, Integrity, Kindness, Humility, Builders-and foster an environment where these values thrive.

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $180,000 to $210,000 per year.
For roles based in New York, the base salary hiring range for this position is $180,000 to $210,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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