Sr. Digital Product Manager

About this role:

Wells Fargo is seeking a Sr. Digital Product Manager to join the Wires and Me2me Product Management and Development team, part of the CSBB Payments Group. This role reporting directly to the Head of Wires and Me2me Product Management will be responsible for monitoring overall product performance including voice of customer reporting, complaints, production issues, and monthly key performance indicators. This role will take that data to develop business cases and product requirements working with more senior product managers to improve the customer experience and help grow the business. Additional responsibilities include executing controls, working vendors, risk partners (e.g. Compliance, Operational) and ensuring the alignment of work to the broader CSBB and CSBB Payments strategies.

In this role, you will:

• Lead or participate in variety of complex functions within the Wires and Me2me product environment

• Contribute to large-scale planning related to the execution of the CSBB Payments strategy

• Analyze customer and external data to identify root cause/opportunity, develop solutions based on data, and measure results after implementation

• Independently resolve complex issues

• Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements

• Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals

• Potentially lead projects, teams or provide direction to junior staff on less complex digital initiatives

Required Qualifications:

• 4+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Background and experience with Wire Transfers, digital Account Funding, Transfers (e.g. ACH, Instant), Mobile Deposit

• Foundational understanding of compliance requirements related to payment products (e.g. Reg-E, UDAP)

• Experience managing numerous daily/weekly/monthly routines with minimal direction and high consistency

• Understanding of control execution and ownership

• Financial services experience specifically in retail banking.

• Foundational Analytical skills with high attention to detail and accuracy

• Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization

• Exceptional organization, coordination, and time management skills

• High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems

Job Expectations:

• Willingness to work on-site at stated location on the job opening

• This position offers a hybrid work schedule

• Ability to travel up to 10% of time

Locations:

• 2700 and 2800 South Price Road, Chandler, Arizona

• 1755 Grant St, Concord, California

• 550 S 4th St, Minneapolis, Minnesota

• 114 N Beaumont St, Saint Louis, Missouri

• 401 S Tryon St, Charlotte, North Carolina

• 250 E John Carpenter Freeway, Irving, Texas

Required locations listed above.

Salary Range:

California: $84,000- $179,200 annually

Minnesota: $75,600- $ 164,400 annually

Actual salary is determined by location, experience and qualifications of the job.

This position is not eligible for Visa sponsorship.

Please note: Job posting may come down early due to volume of applicants

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.