Provide DevOps support for Java/Springboot applications, automate deployment processes, troubleshoot issues, and manage monitoring and alerts for site reliability.
TITLE: Sr DevOps Engineer
LOCATION: Charlotte, NC
JOB SUMMARY: Provide DevOps support for multi-tier enterprise Java/Springboot applications used by Charter customer care agents, which include applications with multiple web services which integrate to back-end billing systems, telemetry systems, provisioning systems. Prepare applications for deployments, in accordance with release managements. Work with development team, prepare deployment artifacts and method of procedure documents, deploy the artifacts. During the release, and post release, analyze log files, debug and troubleshoot deployment issues produced by middleware to correlate errors in deployments, remediate the errors and ensure a successful release. Automate deployment methods using scripting tools including automation technologies such as Ansible. Design and implement automation deployment scripts using Ansible or similar scripting tool to automate deployment workflows and other system workflows. Implement reusable solutions for use across multiple applications for release deployment automation purposes. Work with hardware and software support teams to provide advanced troubleshooting techniques during P1 and P2 issues. Understand the downstream systems that the hardware and software platforms interact with to ensure software enhancements implemented by supported applications and downstream teams will not have negative impacts when released to production. Document custom-built automated solutions. Assist Tier 2 support in creating operational alerts, monitoring alerts for system utilization and purposes. Develop and implement business continuity, alerting, and monitoring best practices for the supported applications. Provide on-call support and proactively monitor alerts and react accordingly to ensure site reliability. Participate in capacity planning with other internal development teams to capture capacity requirements and provide capacity plans to avoid issues that will impact the business.
EDUCATION/REQUIREMENTS: Bachelor's degree in Information Technology, Computer Science, Electronics Engineering, or related field. 5 years of experience with Linux/Unix commands and writing automated scripts for enterprise-level Java application deployment. 3 years of experience supporting Java n-tier applications, including production issue triage. 3 years of experience working with Rest API web services protocols to understand integration into Java/Springboot technology and with downstream enterprise services. 2 years of experience creating and running automated scripts in Ansible or Python playbooks for deployment automation. 1 year of experience building container scripts and deploying and monitoring containers.
*A hybrid (in office and remote) work arrangement is available.
ESW335 2025-55736 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
LOCATION: Charlotte, NC
JOB SUMMARY: Provide DevOps support for multi-tier enterprise Java/Springboot applications used by Charter customer care agents, which include applications with multiple web services which integrate to back-end billing systems, telemetry systems, provisioning systems. Prepare applications for deployments, in accordance with release managements. Work with development team, prepare deployment artifacts and method of procedure documents, deploy the artifacts. During the release, and post release, analyze log files, debug and troubleshoot deployment issues produced by middleware to correlate errors in deployments, remediate the errors and ensure a successful release. Automate deployment methods using scripting tools including automation technologies such as Ansible. Design and implement automation deployment scripts using Ansible or similar scripting tool to automate deployment workflows and other system workflows. Implement reusable solutions for use across multiple applications for release deployment automation purposes. Work with hardware and software support teams to provide advanced troubleshooting techniques during P1 and P2 issues. Understand the downstream systems that the hardware and software platforms interact with to ensure software enhancements implemented by supported applications and downstream teams will not have negative impacts when released to production. Document custom-built automated solutions. Assist Tier 2 support in creating operational alerts, monitoring alerts for system utilization and purposes. Develop and implement business continuity, alerting, and monitoring best practices for the supported applications. Provide on-call support and proactively monitor alerts and react accordingly to ensure site reliability. Participate in capacity planning with other internal development teams to capture capacity requirements and provide capacity plans to avoid issues that will impact the business.
EDUCATION/REQUIREMENTS: Bachelor's degree in Information Technology, Computer Science, Electronics Engineering, or related field. 5 years of experience with Linux/Unix commands and writing automated scripts for enterprise-level Java application deployment. 3 years of experience supporting Java n-tier applications, including production issue triage. 3 years of experience working with Rest API web services protocols to understand integration into Java/Springboot technology and with downstream enterprise services. 2 years of experience creating and running automated scripts in Ansible or Python playbooks for deployment automation. 1 year of experience building container scripts and deploying and monitoring containers.
*A hybrid (in office and remote) work arrangement is available.
ESW335 2025-55736 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
Top Skills
Ansible
Java
Linux
Python
Spring Boot
Unix
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In Charlotte, we’re supporting the mission of our company with roles in everything from Business Intelligence to IT and beyond. Plus, we’re serving customers all around the city with Field Operations, Sales & even local news.
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
