Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
We are looking for a Sr. Developer, ServiceNow and Workday to join our HR Systems team to drive our global workforce’s utilization and optimization of ServiceNow HRSD and Workday. This role offers you an opportunity to partner closely with HR, leadership and multi-functional teams while supporting our strategic approach to key HR Platforms. If you thrive in ambiguity, adapt quickly to a changing environment, take a global view, and have a passion for bringing people insights to the business, get ready to dig in.
This is a distributed (remote) role and can be based throughout the United States or Canada.
What You Will Be Doing
We are looking for a ServiceNow HRSD developer that can drive projects to support Case Management, Services, Journeys, Knowledge Base, and Portal. Additional experience with Workday is strongly preferred. Your strong communications skills and your customer-centric perspective will enable you to deliver powerful tools to continue to move and scale our programs and organization.
Your Areas of focus will include:
-
Projects & Enhancements
- Proactively finds opportunities to improve the Elastician Experience through the efficient workflows, design, and automation that ServiceNow and Workday offer. Capable of proposing and driving projects that enhance and optimize Elastic’s usage of ServiceNow HRSD and Workday.
- Develop enhancements, workflows, reports, and dashboards.
- Partner with the broader team to deliver process and system enhancements to improve the overall experience of the end user.
- Act as consultant to partners in the development of project scope, offering technical expertise, solutions, considerations, and expected outcomes.
- Translates business needs into requirements, user stories, and testable acceptance criteria
- Drive UX improvements using the principles of user-centric design
- Ensure quality in the delivery of projects and enhancements by leading testing efforts, producing comprehensive documentation and adhering to change management processes.
- Build strong relationships with project teams and partners, as domain authority and trusted advisor.
- Drive business, technology, and operational readiness plans for projects
- Maintains knowledge on current and emerging developments, assessing the impact, and collaborates with management to incorporate developments into current and future strategy
- System Maintenance & Optimization:
- Own permissions, security and access controls, ensuring compliance and alignment to internal controls.
- Support and resolve integration issues.
- Provide support to end users by providing troubleshooting, issue remediation, technology request assistance and critical issue management.
What You Bring
- A passion for fast-paced and dynamic environments, the ability to thrive in ambiguity and devote a diversified global view to all you do.
- A curious nature that wants to dive-in and solve complicated problems.
- Possess intellectual curiosity, having the ability to see beyond what the customers want to deliver what they need.
- A proficiency in optimizing processes and programs with a keen understanding of the balance between structure and flexibility.
- Independent problem solver, able to learn fast and comfortable taking calculated risks.
- And some of the basics:
- Bachelor’s degree in Business, Human Resources, Computer Science or related field or equivalent work experience, education and training
- 3+ years of ServiceNow HRSD experience, knowledge of other areas is a plus
- Experience Configuration and Optimizing Workday is highly preferred
- Prior experience supporting integrations/spokes is a plus
- Familiarity with Web technologies (ex. JavaScript, HTML, XML and CSS) is a plus
- Testing experience (both end-to-end and user acceptance)
- Project management, customer management, and process management skills
- Strong Excel skills. No mouse needed!
- Experience working in a global organization
- Strategic, critical problem solver who isn’t afraid to get into the weeds and is enthusiastic about problem solving
- Ability to build effective work relationships at all levels of the organization, influence behavior, and lead change
- Excellent written and verbal communication, and presentation skills
- High degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations
#LI-JM5
Compensation for this role is in the form of base salary. This role does not have a variable compensation component.
The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
The typical starting salary range for this role is:
$89,100—$140,900 USD
The typical starting salary range for this role in the select locations listed above is:
$106,800—$168,900 USD
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.
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