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Easy Apply
Responsible for enhancing customer experience, growing revenue across dedicated clients, and collaborating with teams to integrate feedback for product improvement.
WHO WE ARE
At Basis Technologies, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media.
We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally.
With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters.
ABOUT US
Are you ready to transform an industry? At Basis we are building a comprehensive tech platform that radically increases efficiencies and impact across businesses, teams, and campaigns. Our clients can run all their digital business through Basis, with robust business intelligence, workflow automation, search and social integrations, and the number one rated DSP.
We’re taking the digital advertising world by storm and are proud to be headquartered in the rapidly growing tech hub of Chicago, with offices that span across the United States, Canada, and Mexico. Join us in our mission to improve the lives of everyone working in the industry!
WHY WORK WITH US?
At Basis, we believe that lasting success is achieved through continual dedication to the growth and well-being of the individual. Our people are the core of what makes Basis unique. Driven by the Basis Manifesto and our guiding principles, we look to hire the best and brightest minds—curious, passionate learners who are driven to create impact.
We are committed to building a culture of highly motivated individuals who create a positive and supportive environment together. We work hard, stay focused, and act in service to others - and are looking for like-minded people to grow with us.
ABOUT THE TEAM
The Customer Success team is part of the broader Basis Customer Experience team which includes Basis Solutions and Implementation, Customer Onboarding, and Customer Success. The Basis Customer Experience team is the center of our software operations and is the driving force behind our sales and support. Through our ‘raving fan’ service philosophy, we provide above and beyond service to thousands of advertisers, agencies, and other media buying professionals. Members of this team enjoy the opportunity to gain deep insight into the online advertising world and grow their careers through continued education in the workplace.
WAYS YOU’LL CONTRIBUTE
You will be responsible for analyzing and implementing changes to points of interaction between the customer and the company to enhance customer experience with company services and products, while exercising excellent Raving Fan service.
OTHER WAYS YOU WILL CONTRIBUTE TO THE TEAM ARE BY:
- Growing revenue across a dedicated book of Enterprise Basis clients- serving as the main point of contact
- Collaborating with business leaders & cross-functional teams as a customer advocate to integrate client feedback & experience metrics into decisions on products to improve client usability and satisfaction
- Owning and developing strong relationships with our clients thru ‘raving fan’ service
- Establishing best practices to rapidly grow new client spend thru continued education, proactive outreach, and opportunity tracking
- Reviewing campaigns and provide detailed feedback to educate platform buyers
- Educating partners on new platform features, DSP partners, services, and best practices
- Helping realize client goals by customizing campaign set up and making optimization recommendations
- Working with Centro’s internal support, product, and operations teams to provide high level of assistance post sale
- Providing business insights thru Partner Reviews and other regular reports to help drive revenue and Partner KPIs against platform usage
- Assisting in improving efficiency throughout the support process
- Working closely with the digital point people on both buying (buyers/programmatic leadership) and sales (seller, advertiser/agency leadership) sides to drive revenue and performance
- Serving as a customer advocate & recommending & implementing client feedback that influences business decisions
- Leading team educational initiatives to help develop programmatic buying knowledge and skills of your customers and internal stakeholders
- Identifying & communicating areas of improvement in client experience to enhance products & services
- Participating in Marketing Webinars and Educational Series for Basis customers
WHAT YOU BRING TO THE TABLE
- 4+ years experience in advertising technology or related field
- 4+ years sales experience in either direct sales, sales training, or account management
- 2+ years experience in a DSP/programmatic space
- Experience or certification with Basis & Centro Certified
- Dynamic presenter and public speaker
- Loves to solve problems and dig into challenges
- Ability to adapt quickly to a rapidly changing technology environment
- Experience working with and influencing cross functional teams
- Super-positive attitude, worthy of our ‘raving fan’ service philosophy
- Ability to learn complex software applications and to thrive in a fast paced, ever-changing, startup environment
- Excellent written and verbal communication skills, organizational, people, & time management skills
- Enthusiasm to grow revenue & drive adoption of the Basis
- Deep knowledge of online business practices
- The ability to travel (including some day and overnight trips)
BONUS POINTS
- Bachelor's degree or higher
#BI-Remote
#LI-Remote
#LI-Hybrid
ANYTHING ELSE?
Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter.
LIFE WITH BASIS TECHNOLOGIES
We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work 2025, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago.
We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more.
Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond.
If you need assistance with interview accessibility, please contact [email protected]. Your privacy is important to us, view our policy here.
Top Skills
Advertising Technology
Dsp
Online Business Practices
Programmatic
Software Applications
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