Sr Customer Success Manager (US, Remote)

Company Overview:

Intel 471 empowers enterprises, government agencies, and other organizations to win the cybersecurity war using the real-time insights about adversaries, their relationships, threat patterns, and imminent attacks relevant to their businesses. The company’s platform collects, interprets, structures, and validates human-led, automation-enhanced intelligence, which fuels our external attack surface and advanced behavioral threat hunting solutions. Customers utilize this operationalized intelligence to drive a proactive response to neutralize threats and mitigate risk. Organizations across the globe leverage Intel 471’s world-class intelligence, our trusted practitioner engagement and enablement, and globally-dispersed ground expertise as their frontline guardian against the ever-evolving landscape of cyber threats to fight the adversary — and win. 

The Role:

Intel 471 is looking for a Sr Customer Success Manager to join our team, reporting to our VP, Customer Success. The role can be in the United States on a remote basis. 

The ideal candidate brings a blend of customer success expertise and cyber intelligence insight, elevating our world-class team by driving an exceptional customer journey from onboarding through renewal. You’ll play a key role in anticipating customer needs, guiding them to value, and ensuring they get the absolute best experience at every touchpoint.

Key Duties and Responsibilities:

• Manage a global portfolio of customer accounts, overseeing the full renewal cycle for Intel 471 subscriptions
• Drive customer retention and revenue growth by understanding customer needs and delivering tailored solutions
• Execute upsell and cross-sell strategies to maximize account expansion and overall customer value
• Monitor and communicate customer health, providing insights and proactive recommendations
• Deliver accurate and timely revenue forecast updates to internal stakeholders
• Create proposals, prepare subscription agreements, and lead the full agreement process to closure
• Partner closely with Engagement Leads to ensure successful onboarding, adoption, and long-term customer success
• Leverage Salesforce to manage renewals, track activities, and maintain accurate account data
• Apply strong knowledge of pricing, packaging, retention strategies, and identify opportunities for conversion, upsell, and cross-sell
  

Education, Experience & Qualifications: 

• 5–7 years of experience in sales, customer service, or customer-facing roles
• 2–3 years of experience in the cyber threat intelligence space (preferred)
• Proven background in client-facing work, retention strategy, and negotiation
• Prior sales or sales-support experience required
• Experience working with Salesforce.com
• Demonstrated expertise in pricing, packaging, and renewal strategy, with a history of delivering results
• Exceptional time management, organization, and ability to prioritize multiple initiatives
• Strong attention to detail, self-motivation, and a positive, team-oriented mindset
• Excellent relationship building skills with the ability to network with peers, prospects and customers.
• Excellent oral and written communication skills with the ability to influence and persuade in a business environment.
• Ability to maintain a consistently professional demeanor, conduct, and appearance, reflecting positively on the company's image.
• Exhibit strong self-motivation and the ability to work autonomously with minimal supervision.

• Ability and willingness to travel up to 15-20% of the time.

Benefits:

• Competitive compensation 
• Remote-friendly culture
• Wellness programs
• Employee recognition program
• A variety of professional development opportunities
• Inclusive culture focused on people, customers and innovation

Our Culture:

The Intel 471 team is constantly growing and is always on the lookout for talented professionals who seek to operate on the forefront of the fight against threat actors impacting our customers and partners. Our culture of humility and quiet professionalism is a core attribute of Intel 471 and everyone within it. Our culture is collaborative, supportive and fast-paced. We're a mission-driven company. We're looking for talented, 'can-do' minded people with a passion for always doing the right thing.

We believe in supporting a progressive culture that allows all our people to be themselves, enjoy exciting opportunities and grow with us. That's why our culture is founded on our core values of openness, inclusion, integrity and client focus, which set the tone for how we work together and treat each other in order to empower us all – and foster a unique team spirit. View our Culture Guide to find out more about us and what it’s like to work for Intel 471!

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