Sr. Cloud Operations Engineer (Remote)

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
The Sr. Cloud Operations Engineer (SCOE) is a key member of the Cloud Operations team, responsible for maintaining the health, performance, and reliability of Inspira Financials enterprise infrastructure. This role demands a high level of autonomy and technical expertise across system monitoring, NOC operations, and cloud platforms.
The SCOE will lead efforts in documenting and maintaining runbooks, training junior team members, and managing escalations from the help desk and call center. The role also includes hands-on support for Azure Virtual Desktop environments and requires the ability to work independently while collaborating effectively with cross-functional teams.
This position is ideal for a self-driven, solutions-oriented professional who thrives in a dynamic environment and is passionate about operational excellence and continuous improvement.
ESSENTIAL JOB FUNCTIONS:

• Perform regular system health checks and review monitoring reports to proactively identify and resolve issues.
• Ensure infrastructure performance and availability through continuous monitoring and alert management.
• Provide direct support in the day-to-day operations of hardware and operating systems, including Cloud Services:
• Evaluate system utilization, monitor response time and provide primary support for detection and correction of operational and infrastructure problems
• Coordinate and perform changes to servers, network, operating systems and attached devices, including investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software
• Ensure servers, operating systems and network components are implemented and adhere to the information security policies and infrastructure standards
• Utilize metrics and cloud native consumption-based services to improve cost efficiencies
• Oversee real-time monitoring of infrastructure, applications, and services.
• Respond to alerts and incidents, ensuring timely resolution and escalation when necessary.
• Maintain SLAs and ensure proper documentation of incidents and resolutions.
• Support and Administer the Disaster Recovery and Business Resumption Plan as it relates to the backup and restoration of the technology infrastructure.
• Ensure run books are updated on a regular basis
• Participate in tabletop and real DR exercises
• Maintain the VMware and Multi Cloud virtual environments
• Write and maintain runbooks for common tasks, collaborating with Offshore and Onshore shifts to ensure runbooks are usable and up to date.
• Experience supporting Containerization Platforms such as K8s and Docker
• Maintain multiple Microsoft Active Directory Domains and Entra ID hybrid tenant
• Provide infrastructure problem resolution for various applications throughout the organization
• Experience working with Automation tools such as ADO, Jenkins, and Chef
• Utilize automation to design and develop programs or scripts for various repetitive functions
• Performs all duties with a focus on goals of Inspira Financial, which includes risk mitigation
• Good Exposure to Infrastructure-as-code using terraform
• Provide technical subject matter expertise and work with wider team to ensure development activities are aligned with scope, schedule, priority and business objective
• Experience with IaC tools such as Terraform, bash scripting, etc
• Experience integrating Sonar cloud for code scanning
• Support inbound calls/emails, maintaining tickets within the issue tracking application related to Infrastructure Support
• Monitoring of Platform and Environment with tools such as Datadog, Azure Monitor, Logic Monitor, etc
• Utilize programming skills to design and develop programs or scripts for various repetitive functions
• Performs all duties with a focus on goals of Inspira Financial, which includes risk mitigation
• Configure and Support firewalls and security appliances
• Cross-train other team members in order to facilitate coverage
• Participate in rotating on-call schedule
• Ability to respond to pages after hours to resolve critical issues
• Maintain and update in house Documentation
• Facilitate Release Management in multiple environments
• Other duties as assigned

Preferred Qualifications
EDUCATION:

• Bachelor's degree in computer science or equivalent experience
• Certifications preferred: GCP-Associate Cloud Engineer, AZ-900, AZ-104, AZ-700 VCTA-CMA and Engineer and Network+

EXPERIENCE AND SKILLS:

• 5 + years of IT experience
• Minimum of 3 years of experience with:
• Windows and/or Linux Operating systems that include building, security and deployment in both a physical and Cloud environments
• Networking knowledge and the skill sets to configure, maintain, and support Cisco Meraki devices, Azure VNETS, VPN Gateways, Route Servers, Route Tables, and Private Endpoints.
• Support and Administer Infrastructure as Code deployments utilizing CI/CD Pipelines
• Apply best practices to IT systems and ensure infrastructure meets compliance standards
• Scripting languages such as Powershell, Bash, JS, Python, etc.
• Exposure to Cloud Services Google (preferred), Azure or AWS
• Familiarity with monitoring and observability tools such as DataDog and Cloud Monitor (Azure and GCP)
• Assist in root cause analysis efforts and improvements to system reliability using techniques like self-healing, canary deployments, and alerting
• Microsoft Azure PaaS and SaaS solution development technologies including Azure API Management, Azure Functions, Logic Apps etc.
• Experience with BDR solutions such as Veeam, VMWare Site Recovery, and Azure Backup/Site Recovery
• Exposure to building DR and HA solutions
• Knowledge of TCP/IP protocol and firewalls
• Knowledge of Virtual Machines and Container concept
• Support and Administer Microsoft 365 Services (Exchange, Intune, Sharepoint, and Teams)
• Complex project involving multiple teams and Partners
• Ability to conduct research into hardware and software issues and products as required
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Communicate effectively with managers, end users, colleagues, and vendors
• Ability to work independently with minimal supervision
• Must have excellent written and verbal communication skills
• Strong analytical skills, follow-up capability, and problem-solving ability
• Highly self-motivated and directed
• Knowledge of ITIL/ITSM practices and framework preferred

Compensation & Benefits
$106,000- $134,000 per year