Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Overview
We are looking for a Sr Citrix Virtualization Engineer to lead and support our enterprise-scale Citrix implementations, ensuring seamless operation for thousands of users. In this role, you will transform our enterprise-level Citrix environments with cutting-edge technology. The ideal candidate is passionate about problem-solving, process optimization, and mentoring a team of tech professionals. This is your chance to make a big impact on our IT operations while working with a dynamic and innovative team.
Key Responsibilities
- Implement, configure, and optimize enterprise-level Citrix environments, including servers, ADCs, and related systems.
- Identify and drive opportunities to standardize, enhance, and automate existing processes to improve efficiency and performance.
- Investigate and resolve complex Citrix-related incidents and issues, acting as the third-level escalation for support and troubleshooting.
- Collaborate with multi-disciplinary teams to solve technical problems across a variety of systems and platforms.
- Lead technical projects and contribute to key initiatives to improve team workflows and technical processes.
- Coach, mentor, and elevate junior team members while fostering a collaborative and growth-focused environment.
- Drive root cause analysis and manage problem resolution to improve team efficiency.
- Facilitate knowledge transfer to upskill the team and raise the overall level of technical expertise.
Qualifications
- Experience:
- 5+ years in Citrix Virtualization Engineering/Administration, with hands-on experience in planning, assessments, implementations, and migrations for large environments (1000+ users).
- Experience in a healthcare environment is a plus.
- Expertise in Citrix Virtual Apps and Desktops (CVAD) 2203 or later, Citrix NetScaler/ADC, Citrix Provisioning Services (PVS), Machine Creation Services (MCS), Citrix Cloud, and Citrix in Azure.
- Experience with ITSM tools (e.g., ServiceNow) for incident and change management.
- Strong understanding of Citrix architectures and dependencies.
- Excellent interpersonal and communication skills with the ability to engage and influence team members.
- Certifications (Preferred):
- Citrix Certified Enterprise Engineer (CCEE)
- Citrix Certified Professional - Virtualization (CCP-V)
- Citrix Certified Expert - Virtualization (CCE-V)
- Citrix Certified Professional - Networking (CCP-N)
Working Arrangements
This is a fully remote role, offering the flexibility of working from home. Position may be located in US or Canada
Travel
Some travel may be required.
Why Altera?
At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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