Sr. Citizen Developer Community Lead

Description and Requirements
The Team You Will Join
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Citizen Developer Community Lead is responsible for building and sustaining the programs, experiences, and connections that grow MetLife's global maker community - from onboarding and training to engagement and capability development - across MetLife's worldwide functions and regions. This is an exciting opportunity to serve as the connective tissue between executive sponsors, regional COE teams, and citizen developers on the ground, directly shaping how thousands of employees learn, collaborate, and innovate with low-code and AI tools.
Key Responsibilities

• Own end-to-end community management for the Citizen Developer program, serving as the primary point of contact for community engagement across all levels-from executive sponsors and business leaders to individual makers and champions.
• Design and deliver training programs, learning pathways, and onboarding experiences that build citizen developer capability at scale, ensuring content remains current with evolving platform features and best practices.
• Drive ongoing community engagement through regular programming-including newsletters, forums, events, and recognition initiatives-that sustain participation, surface peer insights, and reinforce a culture of shared learning.
• Build and manage the citizen developer champions network, recruiting and enabling advocates within business units who can extend community reach and provide on-the-ground support across regions.
• Track community health and engagement metrics, sharing insights with the Global COE Lead and relevant stakeholders, and using data to continuously improve programs, identify gaps, and demonstrate the value of the citizen developer community.

Required Qualifications

• Bachelor's degree in Information Technology, Communications, or a related field-or equivalent practical experience.
• 3+ years of experience in community management, platform enablement, end-user adoption or a related role within a technology organization - including hands-on experience with AI-powered tools.
• Hands-on experience with Microsoft Power Platform (Copilot Studio, Power Automate, Power Apps), including a solid understanding of underlying AI concepts such as large language models, prompt design, and how AI-native features are applied within low-code environments.
• Demonstrated ability to design and deliver training programs, workshops, or learning experiences for technical and non-technical audiences.
• Strong communication and stakeholder engagement skills, with the ability to build relationships across business units, regions, and seniority levels-from frontline makers to executive sponsors.

Preferred Qualifications

• Prior experience operating within or supporting a Center of Excellence (COE), including familiarity with governance frameworks, intake processes, and federated team models.
• Working knowledge of enterprise AI, automation, and digital transformation trends, including familiarity with key AI tools and LLM-based platforms, and the ability to translate these concepts into clear, actionable guidance for non-technical citizen developers.
• Experience using community platforms, learning management systems, or collaboration tools (e.g., Viva Engage, SharePoint, Teams) to manage and scale digital communities.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $100,000 - $130,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid