We are seeking a Senior Salesforce Business Systems Analyst & Administrator to lead the optimization, configuration, and administration of our Salesforce platform across Sales, Service, and other business units. This hybrid role requires a strategic thinker with strong technical knowledge and excellent communication skills to bridge business needs with Salesforce capabilities.
Key Responsibilities Business Analysis- Collaborate with cross-functional teams to gather and document business requirements.
- Translate complex business processes into scalable Salesforce solutions.
- Create and maintain process documentation, use cases, and user stories.
- Drive system improvements and automation initiatives based on business needs.
- Perform daily administration and support of Salesforce environments.
- Configure and maintain standard and custom objects, workflows, flows, validation rules, and reports/dashboards.
- Manage user roles, profiles, permissions, data integrity, and security settings.
- Oversee sandbox management and release deployments.
- Troubleshoot and resolve user issues in a timely manner.
- Serve as subject matter expert (SME) for Salesforce best practices.
- Act as a liaison between business stakeholders and development teams.
- Assist with training, onboarding, and supporting end users.
- Stay updated on Salesforce releases and recommend relevant enhancements.
- 5+ years of experience as a Salesforce Administrator or Business Analyst.
- Deep understanding of Salesforce Sales Cloud and/or Service Cloud.
- Hands-on experience with Flows, Reports, Dashboards, Validation Rules, and Lightning App Builder.
- Excellent requirements-gathering and stakeholder communication skills.
- Experience writing user stories and acceptance criteria.
- Salesforce Administrator Certification (ADM 201) is required.
- Salesforce Advanced Administrator and/or Business Analyst Certification.
- Familiarity with tools like JIRA, Lucidchart, and Tableau or Power BI.
- Understanding of Agile/Scrum methodologies.
- Experience with third-party Salesforce integrations
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
