Sr Business Support Manager - Debt Capital Markets

Role Overview

Citizens is seeking a Senior Business Support Manager to support Capital Markets & Advisory’s COO division. This role sits at the center of the debt platform and is responsible for business management, governance, and operational execution across all debt products, including Debt Capital Markets, Leveraged Finance, and Structured Finance.

In addition to day-to-day execution, this role plays a meaningful role in driving operating efficiency and scalability across the debt platform. The Senior Business Support Manager partners closely with the Debt Products COO and senior leadership to help the franchise scale—improving transparency and access to information, simplifying workflows, strengthening controls, and enabling consistent execution as volumes grow, products evolve, and regulatory expectations increase.

This position is well suited for a highly organized, product-savvy professional with front- or middle-office experience who thrives in a fast-paced, multi‑stakeholder environment. The role combines hands-on execution (reporting, governance, and process coordination) with strategic exposure, offering the opportunity to influence how a multi-product debt platform operates and evolves.

The ideal candidate brings a strong understanding of debt product workflows, an ability to translate complexity into clear, actionable insights, and the confidence to partner effectively with stakeholders across the front office, Finance, Risk, Legal, Compliance, Operations, Technology, and Treasury.

Key Responsibilities

Business Analytics & Reporting

• Act as a trusted partner to the Debt Products COO, supporting the day-to-day operating rhythm and ensuring consistent execution across all debt products.
• Establish and maintain operating cadences, including daily, weekly, and monthly business reviews; KPI reporting; pipeline and underwriting discussions; incident reviews; and governance forums.
• Prepare executive-level materials (leadership readouts, committee decks, and business updates), distilling complex product activity into clear, senior-ready narratives.
• Produce recurring and ad hoc reporting on volumes, pipeline, revenue and fee proxies, exposures and limits, exceptions, client activity, headcount, capacity, and related COO-level metrics.
• Analyze data to identify trends, anomalies, and risks; surface insights and recommend actions grounded in product knowledge, strategic priorities, and operational realities.

Governance, Controls & Risk Enablement

• Coordinate core governance processes, including policies and procedures, supervisory controls, issue management, audit and regulatory requests, and required attestations.
• Evolve governance and control processes to be fit for scale—balancing risk discipline with commercial efficiency and minimizing friction for front-office partners.
• Track and drive closure of risk and control items, identified gaps, and remediation plans in partnership with Risk, Compliance, Operations, and other control functions.
• Support transaction-level governance while maintaining alignment with front-office objectives and commercial priorities, including serving as a real-time quality assurance layer (e.g., validating CRM inputs against executed loan documentation and drafts).
• Routinely coordinate with front-office bankers on process updates, outstanding documentation, and execution status, facilitating senior leadership awareness and consistent deal execution.

Operating Efficiency & Process Improvement

• Map end-to-end product workflows—from origination through execution and settlement—to identify handoffs, bottlenecks, control gaps, and opportunities to improve speed, consistency, and scalability.
• Own the evaluation, proposal development, and execution of practical enhancements such as playbooks, checklists, standardized templates, automation of recurring reporting, and operational readiness for new products or clients.
• Partner with Technology and Operations to optimize tooling, data quality, and reporting infrastructure, including dashboards for volumes, fees, exposures, pipeline management, and exceptions.

Qualifications

Required

• 3–5 years of experience in Debt Capital Markets, Leveraged Finance, Structured Finance, or closely related areas, with experience in either front-office (banking, syndicate, structuring, sales/trading support) or middle-office (product control, trade support, capital markets operations, risk, or business management) roles.
• Working knowledge of the debt product lifecycle, including origination, execution, syndication and/or distribution, documentation, settlement, and ongoing reporting.
• Strong organizational skills with the ability to manage multiple priorities and deliver under tight timelines.
• Excellent written and verbal communication skills, with demonstrated ability to produce clear, senior-ready materials and a high attention to detail.
• Advanced Excel and PowerPoint skills; comfort working with data and recurring reporting.

Preferred

• Experience supporting governance, controls, audits, regulatory exams, issue management, or operating committees within an investment bank.
• Experience with reporting and analytics tools (e.g., DealCloud, Power BI, Tableau, SQL, or similar).
• Demonstrated process improvement mindset (formal Lean/Six Sigma training or pragmatic workflow redesign experience).

Work Hours & Work Schedule

• Hours per Week: 40+ 
• Work Schedule: Monday - Friday 

Pay Transparency 

The salary range for this position is $125,000 to $175,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.  ​

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.