Lead business analysis for technical projects, define scope and requirements, document use cases and processes, run workshops, manage risks and dependencies, and support chatbot implementations while collaborating with developers, testers, and stakeholders to deliver projects.
Job Summary: We are seeking a highly skilled and experienced Senior Business Analyst with a strong technical background and a proven track record of success in implementing ChatBot projects. The ideal candidate will have a comprehensive understanding of business analysis processes, methodologies, and tools, as well as the ability to work collaboratively with cross-functional teams to drive successful project outcomes.
Key Responsibilities:
- Conduct comprehensive business analysis activities to define project scope, requirements, and success criteria.
- Develop and maintain project documentation including business cases, requirements specifications, use cases, and process flows.
- Work collaboratively with cross-functional teams including developers, testers, and project managers to ensure timely and successful project delivery.
- Lead requirements gathering sessions, facilitate workshops, and present findings to stakeholders at all levels of the organization.
- Identify and manage project risks, issues, and dependencies, and develop contingency plans where required.
- Leverage technical expertise to provide guidance and support to the project team, and ensure that technical requirements are accurately captured and documented.
- Actively contribute to the continuous improvement of the business analysis practice, by identifying and implementing process improvements, tools, and techniques.
Qualifications:
- Bachelor's degree in Business, Computer Science, or a related field.
- 5+ years of experience in business analysis or a related role, with a strong focus on technical projects.
- Experience in implementing ChatBot projects is add on.
- Comprehensive understanding of business analysis processes, methodologies, and tools.
- Strong problem-solving skills and ability to develop creative solutions to complex problems.
- Excellent communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences.
- Proven ability to work collaboratively with cross-functional teams and stakeholders at all levels of the organization.
- Ability to manage multiple priorities and deliverables in a fast-paced, dynamic environment.
- Telecom industry experience is preferred, but not required
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