Sr. Business Analyst, Insurance

Sompo has a unique opportunity for a Senior Business Analyst, Insurance, to join our IT Regulatory Reporting Support team.

This role requires expertise in the Commercial Property & Casualty insurance industry, particularly with ISO and NCCI. The candidate should have over 5 years of business analysis experience, be adept in agile methodologies, and be skilled in writing business requirements and process diagrams. Familiarity with policy administration solutions and troubleshooting is essential. Strong communication, problem-solving, and time management skills are crucial. A B.A or B.S degree is required, with CBAP certification being a plus. Key responsibilities include monitoring ticketing systems, conducting root cause analysis, facilitating approvals, and supporting UAT activities.

Location: This position will be based out of our Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

Daily Tasks

• Perform daily submissions for CV-ALIR, managing errors that come out.

• Manage the WCPOLS process by submitting required data to Verisk, NCCI, NJ bureau, and CDX platforms to ensure regulatory reporting standards are met.

• Edit WCPOLS files as needed

Monthly Tasks

• Coordinate and oversee the submission of Canada Auto data, ensuring compliance with regional requirements.

Quarterly Tasks

• Coordinate submitting data for Verisk reporting across Commercial Auto, General Liability, and Property lines.

• Manage Massachusetts’s Auto reporting to meet quarterly deadlines.

Additional Responsibilities

• Communicate with raters regarding Guidewire errors and facilitate resolution in a timely manner from any submissions, daily or quarterly.

• Coordinate with Underwriting and Rating: Liaise with teams to update and correct state-related discrepancies found in daily or quarterly reporting.

• Investigate and Resolve reporting errors: Identify and address reporting issues with the developers.

• Ensure Accuracy of WCPOLS Files: Review and correct WCPOLS files prior to submission to ensure compliance and data integrity.

• Monitor the Fresh Service ticketing system for incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.

• Oversee other resources as needed to make sure target requirements and target dates are met.

• Identify and resolve application issues to ensure optimal performance and usability for the various system end-users and provide root cause analysis with recommendations for improvements.

• Provide support to workflows and provide expert knowledge on all workflow designs.

• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.

• Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.

• Build strong relationships within the business units and support functions to understand the business needs.

• Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.

• Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.

• Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.

• Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

What you’ll bring:

• B.A / B.S degree.

• Certified Business Analyst Professional (CBAP) is a plus but not required.

• 10+ years of business analysis experience in the Commercial Property & Casualty insurance industry, specifically ISO and NCCI. Experience with GuideWire Policy Center is preferred.

• Experience with integration into external systems.

• Strong experience with policy administration solutions.

• Possess experience with iterative and agile methodologies, working knowledge of both SDLC & PMLC processes.

• Possess hands-on experience in writing business requirements, functional requirements or user stories, business process diagrams, and data rules. This experience in this area is required.

• Possess knowledge and experience in reviewing, reengineering, or developing IT solutions for business process/improvements automation.

• Career experience with visualization tools is beneficial.

• Experience using standard project and business tools including Microsoft Project, Excel, PowerPoint, Project, SharePoint, UI mockup tool.

• Must possess experience with troubleshooting system issues.

• Strong verbal and written communication skills.

• Excellent problem-solving and analytical skills.

• Must have strong initiative; able to work independently, be comfortable with ambiguity, and able to work through challenges to get the right things done.

• Candidate is a team player who works well with technical and business resources.

• Must be able to see tasks through to completion without significant guidance.

• Personal time management skills and ability to meet individual and team deadlines.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms.  The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.  Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

Who we are and what we stand for:

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo page

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.