Sr. Associate Escalation Analyst

Financial Services and Solutions Overview 

Are you ready to be a pivotal force in Advancing Health Outcomes For All®? Join Financial Services and Solutions (FSS) at McKesson, where our diverse teams, play a critical role in ensuring every pill is seamlessly delivered from the manufacturer to the patient. In FSS, you'll gain exposure to various McKesson businesses while meticulously optimizing financial operations, driving positive cash flow for the Enterprise, and fostering collaborative relationships with internal and external customers. Our high employee engagement scores reflect a vibrant, dynamic workplace where your contributions have a tangible impact on the organization. If you're passionate about making a real difference and want to be part of a dedicated team that values efficiency, accuracy, and professional growth, FSS is the place for you. Join us and energize your career with endless opportunities! 

Role Description

The Sr. Associate Escalation Analyst is responsible for managing escalated accounts receivable issues, driving resolution of high-risk balances, and supporting AR to cash conversion for high value accounts. This role is critical in driving proactive collection strategies, reducing aging balances, and minimizing bad debt exposure. The ideal candidate will be analytical, persistent, and skilled in high-risk account management and escalation processes.

Key Responsibilities

• Resolve Escalated Accounts:
  Serve as the primary point of contact for second tier escalations, focusing on high-risk, aged, or disputed receivables.
• Drive Resolution Strategies:
  Collaborate with internal teams (Sales, Legal, Customer Service) to resolve payment delays, disputes, and non-responsiveness.
• Enhanced Collection Activities:
  Execute targeted outreach and follow-up on overdue accounts, including final demand letters and pre-collections actions.
• Skip Trace Research:
  Perform advanced research to locate and engage customers with unreachable or outdated contact information.
• Reporting & Analysis:
  Monitor aging reports, track escalation outcomes, and provide insights to improve collections performance and reduce bad debt.
• Process Improvement:
  Identify trends and recommend process enhancements to streamline escalation handling and improve recovery rates.

Minimum Qualifications

• Degree or equivalent and typically requires 2+ years of relevant experience in corporate collections, accounts receivable, or escalation management, preferably in a large enterprise environment.

Critical Knowledge/Skills

• Advanced Excel (pivot tables, VLOOKUP, large datasets)
• SAP and Salesforce proficiency

• Complex account reconciliation
• Skip tracing and investigative research

• Executive-level communication
• Customer service in high-pressure scenarios