Sr. Art Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a Sr. Art Director with a strong design and conceptual background to join our Brand Experience team within the Creative Design organization.

The ideal candidate is both a conceptual thinker and an exceptional doer — able to move seamlessly between big ideas and detailed execution. They combine craft, curiosity, and strategic design thinking to create visually powerful and purposeful work that strengthens the Genesys brand.

They thrive in fast-paced, collaborative environments and approach challenges with curiosity and humility. A communicator at heart, they are transparent, proactive, and eager to share ideas and feedback. They care deeply about the team culture they help build, bringing positivity, perspective, and partnership to every interaction.

They understand that brand is a living system — not just a logo or color palette, but a complex ecosystem that reflects voice, strategy, and emotion. They think in systems, not one-offs, and know how to translate creative concepts into scalable, on-brand experiences.

Responsibilities:

• Champion the Genesys brand identity — visually express and evolve it across campaigns and programs, events, digital, and print.

• Concept — brainstorm strategic creative ideas and deliver thorough and easy-to-follow style guides and tool kits

• Execution— Deliver pixel-perfect and polished, production-ready assets that elevate and push the brand forward.

• Collaborate cross-functionally with other creatives, stakeholders, and other internal and external partners to bring campaigns and initiatives to life.

• Balance creativity and strategy — ensure each design decision serves the message, audience, and business goal.

• Create and extend systems — evolve design templates, visual systems, and scalable assets for use across teams and platforms.

• Stay current with emerging design trends, tools, and technologies to keep the brand fresh and relevant.

• Participate actively in brainstorms, critiques, and team building — offering valuable insights and mentorship to your teammates.

• Communicate clearly — present your ideas, rationale, and progress with confidence and empathy to both creative peers and non-design stakeholders.

• Manage workload independently and identify where the team needs additional support through proactive use and engagement in Asana, the team’s project management tool.

Requirements:

• 7+ years of experience in brand design or art direction, in house or agency.

• A portfolio that demonstrates conceptual strength, visual excellence, and strategic thinking across digital, print, and integrated campaigns.

• Expert-level proficiency in Figma, Adobe Creative Suite (InDesign, Photoshop, Illustrator), and strong PowerPoint design and animation skills.

• Proven ability to manage multiple projects at once, with strong attention to detail and time management.

• Experience collaborating across functions — from marketing and web to events and leadership stakeholders.

• A growth mindset: open to feedback, eager to learn, and proactive in developing new skills and tools.

• Excellent English written and verbal communication skills; comfortable presenting ideas and creative rationale.

• A humble, adaptable, and culture-minded teammate who contributes to an environment of creativity, inclusivity, and trust.

• Confidence with project management tools, such as Asana.

Bonus Qualifications:

• Illustration experience

• Motion/animation experience

• Familiarity DAM systems, such as Bynder

• Experience building or maintaining brand systems, particularly within Figma

• Experience in SaaS or B2B tech environments

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.