Lead affiliate channel compliance and escalation, investigate potential violations, run traffic audits, coordinate cross-functional risk reviews, enforce policy decisions, produce defensible documentation, and build scalable workflows to protect revenue, brand trust, and legal exposure.
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are
You are a highly accountable, detail-driven professional who takes ownership of complex and sensitive decisions. You are comfortable operating both alone and collaboratively and understand the responsibility that comes with serving as an escalation point for affiliate channel policy, legal and compliance matters.
You approach ambiguity with discipline and sound judgment, gathering facts methodically and weighing risk before recommending or making decisions. You are trusted to handle confidential information, maintain objectivity, and act in the best interest of the company and the long-term health of the affiliate channel.
You work effectively across departments — including Affiliate, Legal, Support, and Investor Relations — and are capable of balancing competing priorities and perspectives. You communicate clearly, document thoroughly, and understand that your work directly impacts risk exposure, partner relationships, and business outcomes.
What You’ll Do:
- Own the affiliate channel escalation process, serving as the primary decision driver for compliance-related issues and a key stakeholder in legal, investor relations, and affiliate policy situations
- Actively investigate potential affiliate violations by gathering evidence, auditing traffic sources, and validating promotional methods
- Drive cross-functional reviews with Affiliate, Legal, Finance, and Investor Relations teams to align on risk assessment and outcomes
- Serve as the final escalation point for affiliate-related compliance issues originating from Customer Support and Product Support teams
- Be able to advocate for and strongly recommend enforcement decisions, including warnings, restrictions, or removal from the affiliate program
- Provide clear guidance to Product Support Manager to ensure teams are aware on how enforcement decisions should be communicated to customers and affiliates, including approved rationale and boundaries
- Proactively monitor affiliate activity and identify emerging risk patterns before they escalate
- Execute detailed traffic audits to determine source legitimacy, compliance with policy, and overall quality
- Run point on miscellaneous legal and compliance tasks tied to affiliate activity, ensuring timely follow-through and resolution
- Produce clear, defensible documentation that supports decisions and stands up to internal and external scrutiny
- Build and refine repeatable workflows for escalation, investigation, and enforcement as the affiliate channel scales
- Continuously improve how affiliate risk is identified, assessed, and resolved to protect revenue, brand trust, and legal exposure
What You’ll Bring
- 5+ years of experience in affiliate marketing, compliance, trust & safety, risk analysis, operations, or a legal-adjacent role
- Strong investigative and analytical instincts
- Demonstrated experience evaluating policy-driven or compliance-related issues and supporting decisions that carry business or legal risk
- Hands-on experience reviewing, auditing, or investigating activity within a digital channel (affiliate, performance marketing, payments, platforms, or marketplaces)
- Proven ability to synthesize information from multiple sources (data, documentation, stakeholder input) and arrive at clear, defensible conclusions
- Experience working cross-functionally with teams such as Affiliate, Legal, Finance, Investor Relations,, or Operations
- Strong written documentation skills, including the ability to clearly and professionally explain findings, risk factors, and recommended actions when handling sensitive or confidential matters
- Comfort taking ownership of outcomes and following issues through to resolution, even when decisions are complex or unpopular
- Working knowledge of affiliate marketing practices, traffic sources, and common risk vectors (or demonstrated ability to quickly develop this expertise)
The salary range for this position is $84000 to $120500 Annually
Equal Employment Opportunity Statement
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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